Hotel La Sorgente

Our first experience of Puglia. The hotel was great. Clean, great staff. Rooms were a little small, not able to store 2 suite cases, and shower cubicle was unbelievably small. Took us a couple of goes to work out how to shower without opening the doors and turning shower off at every move. Town itself was very small, plenty of restaurants if you like fish and seafood, but limited otherwise. One recommendation, book at weekends. Plenty of locals using them. Really need a car here, limited transport, although taxi to Ostuni was reasonable.

First off, this is NOT a 4 star quality hotel. Rooms are outdated, breakfast was mediocre, WiFi is so slow that I just ended up using my own service. Secondly, the elder concierge man had a very strange demeanor. On the first night, I unfortunately lost my room key card. I went to him to request a new one and he looked at me in such disbelief and disappointment, you would think no one had ever lost their key card in the history of this hotel. He then proceeded to lecture me that he is giving me the last key, if I lose that one, then I would have to pay a fee. FINE, I explained 10 times that I understand the policy. Fast forward to day of check out, they ended up charging me for the lost key; 10 euros to be exact! Such a ridiculous amount. Trust me, look elsewhere.

Currently staying at the Hotel La Sorgente. Tonight is the second night of a two nights stay. This hotel is not of the standard of a 4 Star hotel. Parking is restricted, upon arrival I was told I was unable to use the car par until after 5pm. The reception staff are not welcoming, and are indifferent to customers expectations. There is no atmosphere in the hotel with an unfriendly feel to the place. Care must be taken when opening the room door as the handle is set too close to the door frame with potential injury caused to your hand/fingers. Rooms are basic with poor air conditioning and the use of plastic disposable cups. There is no kettle/coffee facility in the room. The wi-fi is very slow. Breakfast basic with minute bowls for cereals. The hotel also states a 10.00am check out!! This is not acceptable as worldwide industry standard check out time is noon with 11.00 acceptable! I challenged this with the reception. Due to a late evening flight I reluctantly requested to hire the room for a few hours more as it would have meant a very long day from 10am check out until the fight. Rates were shown for this facility. Upon enquiring at reception, I was informed the room was not available. However, checking on websites, the hotel does have vacancies aplenty! Appalling service from a mediocre unfriendly basic hotel that needs to up its game! Go elsewhere is my advice!!