Hotel Laghetto Stilo Higienópolis

This is a modern and well presented hotel. Very friendly and accommodating staff. The girl at check in was able to get me into my room many hours early as it became available. Breakfast buffet was of a decent quality with an excellent range. The room was clean and comfortable, I could hear the neighbouring rooms shower when it was running for a few minutes each day. The pool/bar/garden area on the roof is also a nice place to retreat and read a book or take a nap in the sun. I’d book again!

The room was good, the receptionist was not good at all, I could only complain about his poor communication skills

Horrible!!! Wifi did not work at all in all my stay. I live in United States and I couldn't talk to my family on Facetime those days. I asked the Hotel to fix the internet problem as I don’t have a Brazilian data package, they tried, but it was not possible to resolve. Even the staff couldn't connect to the wifi in my room. They tried moving me to another room, but the wifi was as poor as the other one. Bathroom sink was clogged. Called for extra towels two times, never got them. Hair drier was broken. I asked them to remove the dirty dishes from the room, they never did, dishes were outside my room all night and day long! The thing is, when I tried to say all of it to the Hotel receptionist, he gave me thousands of excuses to my complains. Never he mention something like sorry or did seek help from any manager! Breakfast was the only thing good!