Hotel Las Arenas Affiliated by Meliá

Stayed here for 11 nights, a faultless holiday. Hotel superb, very clean and across the road from the beach. The food was delicious, lots of variety, something for everyone. Particular highlights were the Sky Bar and Happy Hour between 5 and 6 - the 2 for 1 cocktails went down rather well! Staff were incredibly polite and friendly, nothing was too much trouble. Would have no hesitation in returning, thank you for a wonderful time.

Great hotel! We really enjoyed our stay here. Great location and very clean. Just to note that the main clientele are those of retirement age so don't be expecting games or music around the pool! Breakfast was lovely. Disappointed however in people smoking around the pool, I'm pregnant and it wasn't always easy to move or find a new shaded area to relax in when someone started smoking. Otherwise great!

This morning, our experience at Las Arenas was unfortunately tarnished by the poor service of one of the receptionists (a woman with black curly hair). We had requested a taxi in advance to catch a train to Madrid. Despite her verbal confirmation, the request was never placed. We waited for over 25 minutes—fully aware that taxis typically arrive within 5 minutes—especially considering that we had ordered a taxi through another receptionist the day before yesterday, who assured us that it would take no more than 5 minutes for the taxi to arrive. And indeed, that time, the taxi showed up almost immediately after the request. This time, however, no booking had been made. When we expressed concern about being late, the receptionist casually initiated the taxi request on the spot—far too late to resolve the situation. As a result, we missed our train to Madrid, had to purchase new tickets, and endured unnecessary stress and frustration. It wasn’t just the financial inconvenience! It was the careless attitude, lack of accountability, and complete disregard for urgency that left a lasting negative impression. This level of service is unacceptable at any hotel, let alone one operating under the Melià name. Front desk staff are expected to be attentive, reliable, and proactive, particularly when guests depend on them for time-sensitive arrangements. Sadly, none of those expectations were met today.