Hotel le Windsor Grande Plage Biarritz

We stayed three days, and were very happy with the hotel. Location is perfect, near the beach and the commercial area, the rooms were nice and functional; no noise and well maintained. And the service was very nice and efficient, particularly the women in reception made check in and out easy and fast. Breakfast was also good, with many choices. And the view to the sea was spectacular around the sunset. We will be back.

Overall very good. Shower in room on the 7th floor has no pressure nor constant temperature. Slippers in the room would be a nice touch. A bit small. You can’t close the bathroom door when the toilet seat is closed. Only one narrow lift to serve 7 floors. Amazing view from the room. Parking is not included in the hotel, will cost 25 Euros per day at Casino parking.

It’s really not worth what you get, the rooms were not big the shower is small and the floor after is al wet. Plus We had asked about the possibility of a late check-out, and both my partner and I understood that we could check out at 14:00 and then leave our suitcases with reception. However, in the morning I received a message stating that every hour after 12:00 costs €15. We were then charged an extra €30. It’s not even about the money—it’s about the service. If there was a misunderstanding, the hotel could have tried to accommodate us, even charging for just one extra hour instead of two, to avoid leaving guests with a bad experience.