Hotel Lord Byron

Loved the rooms. Clean, updated and large (by European standards). Staff was friendly and helpful. Nice courtyard to have a snack or drinks. Minor quibble only one side of the bed had an outlet, the other only usb A ports. Very close to the Arc de Triomphe, and the massive crowds on the Champs-Élysées. Would recommend.

We had a wonderful stay at Hotel Lord Byron. The hotel was clean, the staff friendly, and the service exceptional, especially at night. Room service was quick and attentive. A special thanks to Ronaldo for his friendly, fast, and passionate service, going above and beyond without expecting anything in return. The hotel also felt very safe. Highly recommend!

The hotel location was great but that is where it ends. The staff and service was extremely poor including the following:- - We encountered daily issues that were ignored by the team and were not addressed. - rooms not being cleaned adequately. - towels not being provided therefore having to call reception on multiple occasions to have them provided - Toilet paper not provided - Hand Soap not being refilled (after asking multiple times). - Broken coffee cup provided. - Tea, coffee, milk not being replenished. In addition after checking out and arriving home a charge of approximately $300 AUD was charged for two bathrobes. This was never addressed or raised with us on check out. Once contacting the hotel we were directed to the Manager Mr Leresche by email. We sent numerous emails to the manager without this being resolved he basically implied we were lying and he trusts his house keeping. Why would a guest make multiple international calls and multiple emails disputing a charge. No phone calls were ever returned by Mr Leresche even though he claims he attempted to return one phone call. He has also stopped responding to our emails. As a Manager of an international hotel your behaviour is unacceptable, unprofessional and disgraceful. We were three guest that stayed for 6 nights who extensively travel internationally. We have never had such a poor experience and will not be recommending this hotel. WE DO NOT RECOMMEND THIS HOTEL DUE TO SUCH POOR CUSTOMER SERVICE. MR LERESCHE your treatment of this matter is disgraceful.