Hotel Lord Warsaw Airport

We arrived late at night, a fairly large group welcomed us with a smile, a nice clerk and helped us with everything. The next day, the clerk "Ana" helped us with taxis to get to the airport. Thank you very much. It was fun to stay there.

Apart from having no bed for my Grandson (it was booked, despite the rather sour faced receptionist ignoring me at first) it was a nice enough place to stay over. The highlight was the young lady in the rstaurant who bent over backwards to accomodate us despite there being a conference and loads of people having a buffet. I would use it again as it was easy to get to from Centralna and onward to the airport next morning.

Unfortunately I had an unpleasant experience regarding the thermal comfort in the room. The outside temperature during the night dropped to 3°C and the heating system did not work. It was very cold in the romm during the night. The hotel staff knew about this, but they did not warn me during the check-in formalities. If I had known this, I would not have stayed. This is the main reason why I am making this negative comment, that I was not informed from the beginning about the heating system not working. I can understand that it is a technical problem, but the customers need to be informed and decide whether or not to stay overnight. I had to leave the hotel next morning after a terrible night spent in the hotel, to find another hotel with heating (I had booked for 5 nights initially) At the reception in the evening I was promised an electric heater, but in the end I didn't receive anything and they told me I could leave if I didn't like it. I caught a serious bad cold during the night, so I had to wear a hoodie and take medicine. On the other hand, I can note the very good and varied breakfast and the professionalism of the restaurant workers. I'm sorry to have to make this negative comment, but it's necessary.