Hotel Lorelei Londres

Absolutely Phenomenal Stay – Beyond All Expectations! We had the absolute pleasure of staying at Hotel Lorelei Londres in Sorrento this summer, and words can hardly do justice to how wonderful the experience was. From the moment we arrived, the service was beyond excellent—every member of the staff went above and beyond to ensure we were comfortable, cared for, and enjoying every moment of our stay. The location is perfect—just steps from the heart of Sorrento, yet with breathtaking views that made every sunset feel like a dream. The rooms were beautiful, clean, and full of charm, and the hotel itself has a timeless elegance combined with modern comfort. But what truly made this stay unforgettable was the exceptional hospitality. The team didn’t just meet expectations—they exceeded them in every possible way. We were treated like family, and every detail, from restaurant recommendations to service at breakfast or dinner, was handled with genuine care. Grazie mille to the entire staff—you made our summer truly special!

I spent a lot of time researching hotels for our 4 night stay as I wanted it to be special for our anniversary trip. This was our last stop on our 3 week Italy trip. This hotel is beautifully situated out of the busy part of town (but walkable to everywhere) and has a beautiful bar and patio with expansive bay views. The inside of the hotel is a crisp white with marble floors and vibrant turquoise accents. It has a nice high end Mediterranean feel. I loved the size of our deluxe superior sea view room and of course, the balcony and views of Mount Vesuvius. Hotel room was spotlessly clean, with high-quality linens, and very comfortable beds. Bathroom was well outfitted with high quality toiletries. The only drawback of our room was its location on the first floor just off the lobby and entrance to the restaurant. I had mistakenly made the assumption we would be on a higher floor. As well, there was some minor noise that filtered in from the lobby and hallways. If you are a light sleeper, I would request a higher floor. The hotel is smaller in size which can be nice but in this case, it meant that there was no real lobby space to sit and drink a coffee or an afternoon cocktail (you can have one at the sunset bar). I am a fan of having a comfortable lobby that invites you to linger a little bit. Service throughout was good quality and very attentive. Most of the staff here is young and they are making a great effort, it is evident that they care. Overall, we had a lovely stay and the hotel’s location and views were unbeatable. Depending on your taste and needs, this hotel has a lot to offer!

The view is the only redeeming quality of this hotel. It truly is beautiful—you can enjoy a stunning sunset and a clear view of Mount Vesuvius in the distance. But beyond the scenery, everything else falls short. The rooms are mediocre at best. The bed was uncomfortable, the air conditioning didn’t work properly (we had to call the front desk just to get it turned on), and there was even a bug in the room. For a hotel that claims to be five-star, this is unacceptable. The service was equally disappointing. We passed by the front desk nearly a dozen times during our stay and were never once greeted. In fact, the staff consistently avoided eye contact. At the pool, there were no attendants—we had to get our own towels, set up our chairs and umbrella, and when someone finally showed up, the only thing he asked for was our room number. No offer of assistance, no service. This was our last stop on an otherwise wonderful trip, and it left a sour impression. When we called the night before our arrival to ask if the hotel provided a transfer service—like every other hotel we stayed in—they made it clear that they did not and offered no help at all. At check-in, we asked for assistance arranging a transfer to the airport and were quoted €270. We later found a luxury Mercedes S-Class transfer for €170 through a local provider. To call this a five-star hotel is misleading. With the exception of the view, the experience was closer to a two- or three-star stay at best.