Hotel Lucerna Tijuana
Tijuana · Mexico · Paseo Del Los Heroes #10902 Zona Rio
About Hotel Lucerna Tijuana — Luxury Boutique Hotel in Tijuana
Hotel Lucerna Tijuana is an exceptional 4-star hotel in Tijuana, Mexico. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, co working, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.5 / 5
Excellent staff. Rooms are not 5 starts but depends on your perspective. They are super nice with great balconies and AC. Breakfast is yummy. Will absolutely stay again
This is the second time we spent at this hotel. The first time I was in the back portion 1st floor by the ramp-the entire time I had to listen to noise from guests and employees rolling carts and suitcases up and down a ramp. No soundproofing. The sliders were not “secure” and I stuffed towels under the door to make sure nothing crawled under the giant door crack. The second time we were given a tower room, unfortunately it was facing the front of the hotel/strret/traffic. Omg. I’ve never heard so much noice. All day and night car horns blaring, motorcycles, police sirens and police whistles while directing traffic, not to mention the CONSTRUCTION right next door. The noise was NONSTOP. it was nearly impossible to sleep, much less relax. During both stays, I’d request water and nobody ever brought any. I was dumbfounded. I probably spent $30 BUYING water from their gift shop because they just ignored or forgot my request for water. When I brought it to the attention of the front desk they apologized but still never gave/brought us any water. The ice machine was on the fritz-I was able to get some to chill my drinks (that I had to buy in their shop) but it melted quickly. No room refrigerator either. Although the restaurants, lobby, and property are nice-I had HOPED that our second stay would be better. Sorry to say-It wasn’t. I didn’t even tempt fate to consider crossing the round-about traffic circle for water or snacks. I wish I could add the video of the NOISE… it was truly terrible.
Second time here and not a great experience. The rooms are run down, dirty and things are broken. The bar service was terrible, not once did anyone check if we wanted anything more, more sales more tips? Pool service is non existent, menus on tables but not one employee to help you. Had to walk in each time, no refills, no is everything okay, do you need anything?