Hotel Madero Buenos Aires WorldHotels Elite

Great location. Couldn't fault the service. Rooms are a good size. Great pool area. Needs better soundproofing could hear conversations in the hallway and were kept awake late into the night by a private function in the pool area on the floor above us.

Okay, a few things they need to improve as a 5-star hotel: The check-out process is manual and takes too long. Best thing you can do as a guest is arrange the checkout the night before. Only 1 room has the riverfront view, so some of the pictures are misleading. There is a private condo building next door, if someone throws a party, noise will be a factor. The good stuff: Beautiful rooms and great amenities. Amicable staff doing their best to help.

This place is run down. The rooms needed renovation years ago: gaps in the floor, scuff marks everywhere, detached wallpaper, broken tub inlets, rotten corners and so on. What's worse, they have annoying little money making schemes going on. Example: the room comes with a Nespresso professional (the flat uncommon capsules) coffee machine You get one decaf and one regular capsule at check in. These are then not restocked but sold to you at around 4 USD a piece. Petty, annoying and time wasting. Regarding the hotels response: yes they provided free capsules on the last full day after complaining to the front desk. It does not change the fact that the hotel operates this petty scheme. The restaurant was in decent shape. This doesn't change how run down the rooms are.