Hotel Mandarin Moscow

Nice quiet hotel, walking distance from malls and shops. Very friendly atmosphere

I recently stayed at this hotel from October 2nd to October 6th but left on October 3rd due to a series of disappointing experiences. Upon entering my room, I was immediately confronted by a heavy, unpleasant smell. When I approached the reception to cancel my booking, I was informed that I would still be charged for the first night. I reluctantly accepted a different room, only to discover that it had the same unpleasant odor. The condition of the room was unacceptable: the bathroom door and floor were broken, the lighting was poor, and the overall cleanliness was lacking. After a long flight, I hoped for a peaceful place to rest, but instead, I was awoken multiple times. The noise from housekeepers shouting in the corridor was disruptive, and then, around 7:00 PM, maintenance began drilling into the walls, which was incredibly frustrating. The next morning, I returned to the reception to inquire about a refund for the remaining four nights of my stay. To my dismay, I was told there would be no refund and that I needed to contact the 101hotels for assistance. I did reach out to them, and the operator informed me that a request had been sent to the hotel regarding my cancellation. Now I find myself wondering: what feedback am I supposed to wait for? How long should I wait? Why should I wait at all? This lack of clarity and communication is incredibly disappointing. 7 days passed but no any feedback yet. Overall, my stay was far from satisfactory. The lack of attention to room conditions, noise management, and customer service has left me extremely dissatisfied. I do not recommend this hotel or their service to anyone.

Before reserving this hotel, I read the worst comments. They were complaining about the receptionists. I didn’t believe them. Now, I’m writing this comment from the front of the reception. I have no clue how this hotel has 4 stars and I don’t know why people keep rating it highly. 1- The hotel policy check in is at 3:00 pm while I arrived the hotel at 4:10 am next day, I paid for yesterday too, and it is 5:00 am now and still waiting for the room to get ready. Isn’t should be ready since 3:00 pm yesterday??? 2- Plus, my reservation is for two beds room but they prepare a room with one bed for me. Then, they separated the bed to two beds. each one is smaller than the single bed. IS NOT RECOMMENDED AT ALL. STAY AWAY!