Hotel Marina

This hotel is what you make of it... A bit like benidorm in general.... We are currently here and are really enjoying our stay. While trying to push the "ocean beach" theme, it's nice relaxed vibe without going over the top. The deposit storm is a bit false. Wherever I've stayed in Benidorm there has been a breakages deposit , and it should not catch people out as if you book via Jet2, it clearly states it on the booking page. Bar & Food prices , while a bit higher than what's around it, are still reasonable, certainly nothing to moan about. Bliss room is nice, clean and does what it needs to do. The Bluetooth speaker in the mirror is different, but it was used and a great idea. Already planning next trip and we haven't left yet 😁

Hotel is in an amazing location if you have come to Benidorm to visit the strip often and go to Levante beach. I’d stay in the old town if I was to visit again but that is just personal preference! Check in and out process was very smooth, Richard on the front desk was fab. Be aware you need to pay €150pp deposit on arrival but we got this back quickly. Hotel is aesthetically pleasing and has cool decor. You get your room key on your wrist. The Elation rooms are really nice and spacious but these are on the top floor and we found the balcony stunk as waste facilities are on the roof (common smell in Spain throughout the summer we were told!) the hotel has pool parties between 12-8 so the pool is always busy but you can still find a sun lounger to chill out on if you prefer, we had no trouble finding a lounger at any point in our 5 day stay. The hotel didn’t show the F1 on a Sunday which we thought it would and had technical difficulties throughout the women’s euros, the screen kept freezing, turning off and there was no commentary for the majority of it. The Bliss rooms are less nice and smaller and my two friends staying in there had issues with air con on the first night but this was resolved by the next day. Due to the constant pool parties you will find lots of drunk guests in the communal areas and lifts, many of these are rowdy English men which is the main crowd of the hotel but to be expected for this area!

I’ve booked with this company five times this year and have spent a significant amount of money. While everything was fine when things went smoothly, the true measure of a company is how it handles issues when they arise. Unfortunately, when I needed support, the customer service was extremely disappointing. The response was poor and unhelpful, and it was clear that the staff lacked proper training in delivering quality customer care. This experience has been frustrating, and I sincerely hope the company takes steps to improve its service standards moving forward.