Hotel Marina Club

Rooms are good and comfy. Very spacious. But considering it is a 5-star hotel, room amenities are basic and standard, did not stand out of ordinary. The grounds are great, lots of walking areas. Relatively safe. Quiet and tranquil. Location is far out for regular commute and you have to plan to drive there or else no other way to go. The spa is great. Just a good place to get away from all the noise.

The food here is amazing. The location is magical. The building is beautiful. But the service needs improvement. It is very hit and miss with the staff. Whilst all are polite, the attitude kind of sucks. This could be a magical resort for a wellness retreat or family trip, but the staff need to be trained on how to provide a 5 star service. For example better guidance can be given on what walking or bike trips to take, better communication when facilities stop working and then work again (the bowling stopped working and we weren’t informed of either it stopping to work or being fixed). I’m sure this place will continue to have visitors, but the team can be retrained on what it means to provide 5 star service.

Stay away for organised packages and new year party. It is wasted money! We joined friends for new year party, which is as very very very low quality. It was overbooked, the service was stressed and the hotel has not even been decorated, the food quality has been average. Besides the reception, nobody really spoke English - generally there are better places when you have kids and better place when you look for five star experience - close by as well. Stay away, for this money - not worth it.