Hotel Memphis Vitality

Ok. So notice how old some of these reviews are before you believe them. We JUST stayed here in march 2025 and it was absolutely incredible. Clearly tons of work and attention has gone into big improvements!! Rooms are so nice and clean, well decorated even if a little small, the lobby is amazing! There is a pool, jacuzzi, bar, continental and hot breakfast (for a fee) and a restaurant. We got a pizza a fries. The pizza was SO good!!! We will only stay here when in Memphis or anywhere near it!! The best part about our stay was the staff. I was treated like an old friend the moment I got here by everyone! It made me feel very welcome and appreciated. The luggage carts are nice. The three elevator is super fast and responsive! Try this place out. The prices are incredible for the value you’ll get here! Snack, drinks, water, fancy seats, digital keys. This place has it all. My only critiques are no coffee in room (but it’s free downstairs) the shower curtain doesn’t stay in place covering the whole shower ( may have just been our room) and we had a fridge but no microwave. These things really didn’t matter. We had a cozy bed, hot water with amazing water pressure, nice heat and air, comfy couch, big mirror for getting ready, clean hallways, didn’t hear anyone else in their rooms at all, and clean hallways. Ice and vending on 6 and 8. Stay here! They’ve put so much into warning your business!!

After reading the reviews, I wasn't sure if I wanted to stay at Crowne Plaza Memphis East. When I arrived I was pleasantly surprised by the location & security of the facility. I checked in and immediately went to inspect the room thoroughly. After pulling the sheets off the bed, it seemed like the mattress was in new condition. The room was clean. We unpacked hit the pool and hot tub immediately. We checked out the fitness room and courtyard. Everything seems clean and nice. The restaurant has a great menu... though I haven't tried the food yet. So far we are having a wonderful time and we have had no problems. One of the best bargains on a hotel I have seen in a long time! We booked again for our return trip.

Horrible hotel. Save your money for an actual 4 star hotel. First off this is a “self check in” hotel. You have to check yourself in at a kiosk. But that is only as good as the machine if it works. There is no front desk/counter only two employees that were posted up on a small table. The receptionist was a little rude and very short when I was having trouble. Finally after waiting and having them help check in we were able to get our code with our room keys. They have three elevators but only one works. That means there is a long wait time for people to use the elevator. Everyone is packed into the elevator like a can of sardines. After getting situated I took my kids to the pool. Hours are posted for the pool 8-10pm “quiet hours”. And also under 18 must be supervised. Just as my kids, all teenagers 13-16, were about to get in the same person who “helped” us check in told us that they cannot swim. The quiet time is for adults! If you want to make quiet time for adults then make it adult time. They need to have quiet time start at 10pm not 8pm. That is still time for children. This hotel is not recommended. Horrible experience from the beginning.