Hotel Metropole Taormina
Taormina · Italy · Corso Umberto 154
About Hotel Metropole Taormina — Luxury Boutique Hotel in Taormina
Hotel Metropole Taormina is an exceptional 5-star hotel in Taormina, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
This hotel is perfectly situated in town. The views are spectacular, and the breakfast spread is delicious. No complaints. By far the most important and impactful part of our stay was the staff. Amber, in particular, was incredible - she arranged everything for us, and everything she recommended was top notch - to the best gelato place, to special dinners out, to boat cruises and Etna tours. I’ve traveled all over the world, and Amber and the rest of the team at this hotel were beyond impressive.
Stayed four nights at Metropole, and it was absolutely the best hotel experience we’ve ever had. The location was perfect and the room was beautiful with a stunning view, and everyone was warm and friendly. Maria’s city tour was wonderful-she introduced us to hidden gems around Taormina that we would’ve never found on our own. Thank you, Giuseppe, for the beautiful breakfast photos and your kind hospitality each morning. We definitely want to come back again!
Extremely Disappointed by the Service – Not What You’d Expect from a 5-Star Hotel We made a reservation last night for breakfast at 10:00 AM at Hotel Metropole Taormina. Not only did we not receive any breakfast, but we were also treated shockingly poorly by the staff. No one acknowledged us, no one explained anything, and we were left waiting for an hour—completely ignored. All it would have taken was a simple explanation that breakfast is only for hotel guests. Instead, we were made to feel invisible and entirely unwelcome. There was no apology, no courtesy, nothing. We’re especially disappointed because we had just spent money at the hotel the night before on cocktails, trusting that this 5-star hotel values its guests and delivers high-quality service. Clearly, that was a mistake. This experience was deeply unprofessional and disrespectful. We had hoped to enjoy a lovely breakfast in a beautiful setting, but instead, we were left feeling humiliated and angry. We would absolutely not recommend this kind of treatment to anyone expecting a luxury experience.