Hotel Monaco

Service : 10/10. Accommodation to everything I asked for and if I asked for another room, they were willing if there was space. I got the cheapest room (without A/C - they gave me a fan) it was a pleasant stay. Cleaning/ restocking room everyday was nice. During our stay in early map - sound level was a little loud but we got used to it and the fan became our white noise . Such a great experience We were surprised— if we stayed in CDMX we would come back to this hotel

I had two different rooms during my stay here. Both were clean and comfortable. At first, I chose the least expensive option with no air conditioning. The next day I was able to easily change my reservation to a room that included air conditioning. Everyone on staff was extremely courteous and friendly. I'm traveling with my dog and they made him feel welcome as well. The icing on the cake is that they have secure parking. I've been traveling Mexico by truck and even though it doesn't have anything in it, I didn't want to park it on the street. The accommodations are excellent. The location is excellent as well. My only complaint is the internet is terrible. Great staff = +5 Location = 5 Rooms = clean and comfortable Thanks for a wonderful stay.

We walked in to book a room and front desk was extremely dismissive/unfriendly. We asked how much were rooms and an older woman pointed at a monitor behind us and told us those were the rooms and prices. We figured out what we wanted , we went back and a younger woman, who was almost annoyed we were ready to book . Told us there was a very long wait list and wasn’t sure if they’d even have a room available for that night . We were never given the opportunity to join this wait list. She motioned us to the waiting area and said to sit and wait till she was done with her paperwork. Then she’d ’let us know’ and barely looked up when she spoke to us. I guess they keep it old school ? I didn’t really mind their process, it was the attitude. It was weird to give us options to choose then annoyed when we were ready to book. This was feb 1, 2025, we literally walked around the corner to Hotel Fuente , they gave us a price immediately and handed us the key. I will post a thorough review for them too.