Hotel Monterey Kobe

The hotel is within walking distance from Sannomiya Station, offering excellent access to transportation. It’s also close to the downtown area, yet far enough to provide a quiet and peaceful environment. Even at night, there was no noise, allowing for a restful stay. The breakfast was impressive, with a wide variety of dishes available, both Japanese and Western. The taste was also very satisfying. One thing I noticed was the sound of the ventilation fan in the room. However, when I contacted the front desk, they informed me that it could be turned off upon request. I didn’t know that was possible, so I really appreciated their helpful response. Another great benefit is that if you become a member, you can extend your check-out time until 2 PM. I was able to enjoy a leisurely stay without feeling rushed. This is a great option for those who want to relax and take their time. Overall, it was a very comfortable stay, and I would definitely like to come back again!

Not ideal for families with young children. I selected it for parking, but found out the parking is blocks away and 2,000 yen per night. There is nothing suitable close by for larger family and children. The tv is fix mounted the wall so can’t plug in hdmi or Nintendo switch. I guess it’s convenient for those using public transport, but not great for family that is passing through in a vehicle. The rooms are ok and the staff is friendly. They leave a lot of clutter on the room tables so it’s hard to utilize the space. Also we can’t use the sauna because me and my wife have tattoos.

I recently stayed at your hotel with my mother, and would like to provide feedback on the incredibly poor customer service we received from one of your staff members. We checked in on 13th June. We weren’t feeling very well on that particular day, as we had a long journey to arrive in Kobe, and were very excited to get to the hotel. When we arrived, we were greeted with the most miserable, rude staff member, who barely even said hello to us and was abrupt and unwelcoming. I would imagine working in this industry, that these qualities would be the opposite of the traits and demeanour one should possess. The hotel was lovely, and the interactions with other staff members was satisfactory, however unfortunately the tone was set by that initial encounter. A hotel should be a welcoming place for a weary traveller, and as it is often the first glimpse into a new city, it should provide a spark of excitement and anticipation. Instead, we were left feeling upset, unwelcome and our enthusiasm to explore Kobe fell flat. Please train your staff on the importance of customer service. Guests have worked hard to pay for holidays and accomodation, so to receive service like this, that really effects the trajectory or the holiday, is disappointing and frustrating.