Hotel Mrak

Among the best and friendliest of any staff on our 3 week Central Europe trip. Loved the made-to-order menu for breakfast, in addition to the buffet. We stayed in Apartment 3 - Loved the spaciousness and modern interior. The lighting in the bathroom makes it hard to see well for shaving (men) and make-up (women) and the light controls take some getting used to.

Easy to get to in our car and then we could leave the car there and walk to everything it Ljubljana. Amazing breakfast, comfortable rooms, and staff very supportive. Will highly recommend to our friends.

The hotel is overrated, overpriced, and the service was terrible. I arrived late in the day in Ljubljana. Mrak was one of the few hotels with availability. I paid $200 a night and received a disappointingly small room in return. I checked into the room around 7 p.m. I quickly noticed the room had not even been cleaned. The bed wasn't made up. There were empty water bottles in the bathroom, and the trash had not been emptied. I spoke to the attendant at the front desk who admitted he'd been busy and had forgotten to service the room. I expect more from a hotel with that price point, which didn't even include breakfast. That night I was moved to another room and had to switch back the next day. The front desk person apologized, but that was it. When I checked out, I politely told him there would have been many ways to turn that negative experience into a positive one, such as offering me breakfast. Mrak management needs to do a better job with customer service. I suggest you look elsewhere where you can probably get more for your money and better service.