Hotel New Nagasaki

We were very happy with this hotel. The room was spacious with as great view, you get the whole amenity kit including body lotion. Moreover, the concierge gave some great tipps with sightseeing. What makes the difference between good service and excellent service is if something unpredicted happens. I forgot important things in my hotel room and the reception offered me to send it to one of the hotels of my ongoing journey. It worked. Thanks a lot. Very good value for money. Would certainly return.

Our rooms was the largest we saw in Japan. The location is very convenient: close to the train station and a large mall with a food court. Breakfast was fine - with Japanese and Western options. Two notes about exceptional service: 1. we were sitting in the lobby looking at what to do next, and the concierge came over to talk to us. He gave us maps, advice and brochures that made our visit more interesting and efficient than it would have been had we relied on Google alone. 2. we asked the hotel clerk how to get to Unzen Onsen. Although his English was limited, he printed directions to the bus station and a bus schedule, and then showed us a picture of the bus station so that there could be no misunderstanding.

I stayed at Japanese style room with two queen beds for family of four (parents and two teenagers) for 2 nights. Staffs friendly and amenities excellent. Breakfast was great both Japanese and western style, right next to Amuplaza and JR