Hotel Niccolo' V Terme dei Papi

We had a wonderful stay in this hotel. Spacious room, good matress. Easy to keep to the light out in the morning. Great wifi, easy private parking. Great shower. Breakfast is fantastic, plenty of choices and cakes. Excellent service. Great outside pool (not included). The only negative point is the restaurant where we had dinner, expensive and bland food

We booked the smallest room with Tariffa Terme dei Papi Comfort rate which was expensive (400€ per just one night) and and not even a bottle of water in the room for free. The hydro sound pool was not included and they didn’t inform us when we booked it and it was another extra 12,5€ per person just for 20 min. The location of the hotel obviously is amazing cause you can go in and out from the big outdoor thermal pool easily, but the structure is old and expensive for what they offer. The dinner included in half board was very basic, plus some of the main course u have to pay 10€ more if you wanted. I choose at the end a simple beef tartare, which came in a plate which just the meat not even some green like leaf or something like that underneath, just the meat. The treatments were nothing special, my husband got the oil Massage but was regular. Since was our anniversary they offer us a aperitivo which was nice. Overall the experience was good but quite expensive.

The experience is beyond disappointing. Some staff do a good job but what you get and what you pay for is absolutely ridiculous. The dinner service depends on who is working. The pool looks green 2 days after the cleaning. The Grotto smells like piss. When we checked in no one explained to us the rules, the hours, or the time schedule of each bar and restaurant. If you are on half board you get a very limited menu, which is fine but we were here for 12 days. The lack of care to the well being of guess is repulsive. Is you come here for a few days... maybe you can enjoy yourself... they have only 2 bikes to use and they must be reserved BUT they are rusty with bad gear and rusty breaks, we had a hard time using them. The Bus is a better option which one reception staff told us is not available only taxi even though that was not the case. We stayed at Fonteverde and Grotto Gusti which offer a way better experience for the price. During our stay they closed the Grotto for cleaning for 2 days, since we bought a spa package it was hard to get credit issued to the room for those days. The last night at the hotel we didn't even get dinner service as the servers were, completely incompetent, they overwork the good staff and hire untrained ones to underpay them. This is my second time visiting the terme and first time staying at the hotel. It will be my last, and my families too. They save money on everything they can. The air-conditioning is lacking and only works if you book a suite. There is mold in the bathrooms and there are ants everywhere. This is a public pool with an attached hotel that lost the potential to be Great.