Hotel O3zone

Enjoyed the spa and the food at this hotel. Very nice.

I recently stayed at this hotel and, unfortunately, it did not live up to the four-star rating it claims. While the location and view are fantastic, the rest of the experience leaves much to be desired. The rooms are quite small and feel outdated, lacking the modern comfort you would expect for the price. The food, however, was a pleasant surprise—great variety and quality in every meal. Unfortunately, the same cannot be said for the services. The gym is tiny with old equipment, and it only opens at 9:00 AM, which is very unusual for a hotel of this level. Similarly, the spa shares the same late opening hours, leaving you with no options for relaxation or exercise before that time. For the premium price, it feels like you're only paying for the view and location. I would strongly encourage the management to reconsider their priorities and update both the facilities and the level of service to justify the high rates.

We spent New Year’s Eve at this hotel. It is a bit outdated like all the other ones in this area but it can clearly be seen that they are working on this and hopefully they will push harder in the modern direction. Likes: Great location - close to train station (4 minutes walk), local shops, touristic sites (Ciucas lake, Saint Ana’s lake - volcanic lake, etc.). Very clean hotel and rooms (except some hair and rust we found in the shower cabin). There are useful things for sale at the reception like tooth brushes, feminine products, etc. Good food but only on 31 December dinner and on 1 January dinner (including dessert). There are a lot of activities plus the spa. The staff is speaking Romanian language as well. Dislikes: Horrible pillows, highly uncomfortable and only one set of them! The pillows were super stuffed and hard, the head could not sink in them and there was no good or correct position for your spine either. On 30 December dinner there were no soft drinks or alcoholic beverages offered. We asked for an offer from the hotel and travel agencies and none of them mentioned it is not included, they also did not say it is included. Only after we arrived we received a schedule where this was mentioned but it needs to be known before you buy a package. Breakfast had no sweets at all, food was not fresh if you arrived later (this should not matter, if breakfast is available until 10:30 then food should be fresh and refilled until 10:30). There were low quality products as well. Brunch on 1 January had some cookies but they were left dry and they were super cheap… Music on the New Year’s party was not great either and the dance floor was super tight for more than 100 guests. The Spa and pool are subsized for the number of hotel rooms, especially when all the rooms are booked during special holidays. Suggestions: Please add one more set of soft pillows! Make a schedule for the spa during special holidays in order for all the people to have room and leave an employee to make sure everybody is following the rules (especially the not-jumping in the pool one which was not respected by most of the guests). Add more good quality products at breakfast and something sweet (not only fruits) and try harder to keep the products fresh. Add some Cola/Pepsi in the minibar. Every hotel has it. Overall we had a semi-pleasant experience and we may consider going back.