Hotel Omaya Garden

We had an incredible experience, thanks to the warm hospitality and delicious food! The staff went above and beyond, especially Mr. Rahul and Mr. Rakesh, who expertly managed our party and made everything run smoothly. Their cooperation and attention to detail truly made our event unforgettable!.

Dear Mr. Ray, it was a pleasure staying at Hotel Grand Imperia, Raipur, and overall, it was a great experience. The hotel offers a comfortable and well-maintained ambiance, with courteous staff who ensured a pleasant stay. The room was clean and spacious, and the amenities provided were satisfactory. The location is also convenient, making it easy to access key areas of the city. While my stay was enjoyable, there is always room for improvement. A bit more attention to detail in terms of room service response time and additional in-room amenities would enhance the experience further. I appreciate the warm hospitality and look forward to visiting again soon. Thank you for a wonderful stay!

So, I want to file a complaint on Google regarding Hotel Grand Imperia, where I left an item behind. I’ve contacted them multiple times, requesting them to check the CCTV footage, but they told me that if it’s a small item, it’s my fault and not theirs, and they would only pay attention to expensive items. I found this mentality extremely disappointing and unprofessional. They did not help me at all, even though I informed them the very same day I forgot my item. They didn’t make any effort to check the CCTV or offer any solution. This kind of approach reflects very poorly on the hotel’s customer service standards. I would strongly suggest that the hotel management look into this issue and ensure their staff is properly trained and attentive.