Hotel Palacio de Santa Paula Autograph Collection

We had reserved the family suite. It was quite with a nice view. The room sizes were great considering it's a historical building. The hotel is in a great location. The breakfast outside seating is gorgeous. The staff was very attentive. Natasha at the front desk was very welcoming and accommodating. She was able to arrange a personal tour of the Alhambra and made sure we had water bottles before we left for the tour which was extra nice.

Had the most lovely stay here while my family and I were in Granada. We fell in love with the architecture of this 16th century convent and service was great from beginning to end. Location is great because it’s walking distance to Catedral de Granada, Mirador de San Nicolas, and a short ride away to the Alhambra and train station. We appreciated the room upgrade, loved having breakfast at the cloister with great weather and view, the complimentary cake for my child’s birthday & the quick action when we reported a minor problem with our room. Our stay here proves that being a loyal Bonvoy member pays off. Highly recommend!

The good: 1) Interesting backstory since it was a convent. 2) Kind staff members at the front desk who were all helpful, especially Natasha. 3) The building is very pretty & is centrally located in Granada. The bad: 1) The quality is extremely out of step with the price. If you’re paying over € 150 a night I’d say you’re getting a bad deal here. Don’t do it. 2) Cleanliness issues. I’m Titanium & in the first, upgraded room I was put in, the shower had multiple hairs stuck to its wall from prior guests. Eww. 3) Noise issues. The upgraded rooms in the old convent section are worse for noise than the rooms in the modern part of the hotel, oddly. That’s because they overlook a courtyard where the restaurant is located, so it’s a kind of amphitheater echo chamber. Extremely loud. You’ll here diner until midnight, events, etc. On my second night, I asked to be transferred to a quieter room even if it was a downgrade. I was then put in the modern section. Much quieter than the upgraded convent/courtyard rooms, but still too noisy in my view. 4) AC issues. The AC was good in the noisy upgraded room but bad in the modern room. In neither room can you digitally set the temperature. It felt really 90s/ old school. I woke up sweating. 5) Room service issues. I tried to order room service in my upgraded room. The phone did not connect me to anyone other than reception, and I had to try 3x through reception for them to put me through successfully. Also not a great room service menu. 6) Dingy issues. The upgraded rooms are oddly in much worse shape in terms of upkeep than the modern rooms. Paint chipping etc. 7) Lighting issues. You can’t dim the lights or create evening ambiance. It’s all or nothing. The whole place in terms of AC & electricity feels user unfriendly & from the 90s. Needs an upgrade in these respects. 8) Cheap robes. For the price & luxury marketing of the hotel, robes should feel nicer than the AC Madrid Atocha but they don’t. Front desk staff & baggage help were so kind that I’d love to rate higher. But these problems are pretty inexcusable for any hotel especially one charging so much.