Hotel Palmareca

Had a great time at the SureStay and give them 5-stars! The room was spacious and very comfortable. The air conditioning and refrigerator both worked GREAT! Every staff member we met was courteous and kind - very friendly! The daily room cleaning service was very professional and we also took advantage of the laundry service. The breakfasts are delicious with different options each day from a huge buffet. There are other services available, such as a travel agency and an in-house transportation company which we used 3 times. (They're more expensive than street taxis, but the confidence and security is great!) The pool looked delicious even though we didn't swim. I would gladly return to this hotel as it was a VERY pleasant experience!

I stayed at this hotel and overall, it was a good experience. The location is fine, and the staff is very friendly and helpful. However, there were a couple of drawbacks. The room insulation is not great; you can hear loud noises like flushing from neighboring rooms. Additionally, the air conditioning/heater unit is right by the door, so it makes a loud noise whenever you enter the room because every time it's accidentally bumped into. The hotel is located near other restaurant, and in the evenings, you can hear music. On a positive note, the buffet breakfast had a wide variety with excellent traditional Mexican dishes. The restaurant is open to the public, so it's accessible for outsiders. Unfortunately, on our last day, there was a special event, and we couldn't find a table for breakfast. We had to scramble to another restaurant just before checking out to grab a meal and avoid going hungry at the airport. The restaurant is open for breakfast, brunch, and lunch, but unfortunately, there's no option for dinner or a relaxing evening with a glass of wine. The hotel grounds are quite spacious and well-maintained, with plenty of greenery. The rooms are clean, making the overall atmosphere pleasant despite the mentioned inconveniences.

The lady who checked us into the hotel was very sick and should not have been at work. Guess who tested positive for COVID 5 days later? The room was not cleaned well and there were hairs on the bed and sink that were not ours. Aside from that the room was adequate and there was good water pressure and hot water. The parking staff and security are excellent. They are a bit cheap about not providing coffee in the room instead you have pay $25 for a coffee kit which is ridiculous.