Hotel Parma e Oriente Wellness & Spa

We had a delightful stay at this charming hotel. All the staff were extremely helpful and you made our stay all the more pleasant. The food was good and drinks not overly priced. The new spa is lovely and the masseur is very good, really enjoyable experience, thanks for a great holiday.

We were a little apprehensive about our stay here as could see it was dated and not the kind of place we would usually choose, but the room was clean and comfortable and we had a really stay here. The pool was nice, plenty of loungers and the bar was good. Breakfast was solid but hit and miss. Parking available just before hotel for 15€/night. Only one iron in the whole hotel and no filtered water available so spent a lot of small bottles at the bar. Quite a lot of noise in the morning from other guests/the restaurant/other rooms/plumbing but not noisy generally.

⭐⭐⭐☆☆ We recently stayed at the hotel and overall had a pleasant experience, but there were a couple of hiccups worth mentioning. From the moment we arrived, the receptionist was incredibly warm and welcoming — truly going above and beyond to make us feel comfortable. It was clear she cared about our stay and did everything she could to assist us, which we really appreciated. However, one thing that caught us off guard was the parking situation. We were informed that parking was payable on-site, but the hotel only accepted cash. Unfortunately, I didn’t have any cash on me at the time, which meant I had to take a 20-minute walk to and from an ATM just to pay for parking. This was quite inconvenient, and it would have made the check-in process much smoother if this cash-only policy had been communicated beforehand. The other issue we encountered was with the night porter. We often like to unwind in the evenings with a bottle of wine back at the hotel, but it felt like asking the night porter for a drink was an imposition. His customer service left a lot to be desired — he rarely engaged with us in a friendly manner and, on several occasions, was quite sharp and even rude. This was disappointing, as it detracted from what was otherwise a comfortable stay. That said, these were the only real problems we faced. Aside from these points, everything else about the hotel and the staff was great. The rooms were comfortable, the facilities were good, and the overall atmosphere was welcoming. With a little improvement in communication about parking and some customer service training for the night porter, this hotel could easily offer a five-star experience. We hope our feedback is helpful and that the hotel takes it on board to enhance future guests’ stays.