Hotel Planai by Alpeffect Hotels

This hotel was very practical as it was close to the gondola at Planai. I loved the variety of food, and the cakes in the afternoon. The hotel also had a play area for kids, which was used by many children. The atmosphere was great. The rooms were not great, and they get very warm, so it is hard to fall asleep. The bathroom was ok. The beds were a little hard. I would really recommend staying here

The hotel is really very close to the ski lift, which is great. That is the only advantage. Well this is definitely not a 4* hotel. Maybe like 3* or 2.5*. First of all - one of the receptionist didn't know how to speak english. How does that even happen? On the reception it should be a standard, no matter what country you're at. The other receptionist was sweet, knew english and communication with her was a pleasure. The hotel was full of drunk Swedes. They were making huge noise, playing some techno out loud from their rooms and were absolutely not considering to other guests. The room didn't have any thermostat, so it was like a sauna. Yes, we could open the window to have drunk Swedes right in front of it. The breakfast was definitely not a 4* hotel breakfast, it was more like a cheap guesthouse and even those I think are better in this. The room was clean, but not even maintained properly. Broken lamp at the night stand, uncut electrician's tape hanging from the TV. The fan in the bathroom going on the whole time, so the door needs to be closed so you can get at least some sleep. As the hotel is right next to the ski center, you would think it would be a bit skier friendly. Well it's not. There are no hangers in the room, no space where to hang your clothes to dry it, etc. Ski room that is in the garage is supposed to be locked and you open it with the room key - well it is not locked at all, the door is open nonstop, so you are leaving your expensive ski gear unattended and basically anyone can come and grab it. The shared terrace with the swimming pool is presented as something absolutely amazing. Yeah, it is amazing if you want some random guys sitting 30 cm from your window, watching everything you do inside. Curtains were drawn the whole time. Just a suggestion - if the rooms had their separate parts with a wooden screen, so that every room has its own space at least, that would make so much more sense. For the price we paid I would not recommend this hotel. You can find better place for the same price or maybe even for a better price.

I was at the hotel with my colleagues on a ski trip and experienced an extremely unpleasant incident. On Sunday evening, 10 minutes before the restaurant opened, I was verbally attacked by two young men from Denmark, who were also on vacation with their colleagues. They initially started by telling me I was beautiful, but quickly followed up with inappropriate, hurtful, and hateful comments. I wrote it down immediately as I was deeply affected. I will never forget it. Racism can take many forms, and there was clearly hatred in their words—they wanted to hurt me. I reported the incident to a hotel employee, who was also shocked by the situation. She contacted her manager, who could only meet me in the morning. I decided to stay in my room that evening and called a friend for comfort. I have never experienced such hatred before. It was intense. The next day, I went to speak with the hotel manager, who told me that the two men and their colleagues will leave very late that day. I asked if I could confront them so they could repeat their comments. He said he could arrange that and mentioned that their boss would also be present. I agreed. I returned to the hotel at 3 PM, but the manager informed me that they had already left at 12 PM. He mentioned that if I wanted to file a civil case, that could be an option. I asked for the name of their company, but he refused to disclose it. He also refused to call the police. Since the manager of the young men was still at the hotel, I could speak to him instead. This never happened either. He wasn’t there. I feel that the hotel management did not take my complaint seriously and seemed more interested in protecting the guests’ company than handling the incident properly. I later found out that the hotel seemingly has connections to extreme groups, which could explain the manager’s lack of response. I feel that the hotel manager did not take my experience seriously, and from what I observed, I believe they would not have handled it the same way if it had been a white man who was treated this way. I believe everyone should be treated equally, whether they are part of a family with children, a woman, an employee, of a different ethnic background, a different sexuality, or simply look different. I usually travel every three months, and unfortunately, hate exists everywhere, especially when you’re brown. But this was one of the most extreme experiences I’ve ever had! Anything is allowed at this hotel as long as you’re a white man and don’t stand out