Hotel Plaza Opéra
Palermo · Italy · Via Nicolò Gallo 2
About Hotel Plaza Opéra — Luxury Boutique Hotel in Palermo
Hotel Plaza Opéra is an exceptional 4-star hotel in Palermo, Italy. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.0 / 5
The hotel is very well-located for walking around the main tourist areas of Palermo, with several excellent restaurants nearby. The staff were also generally very helpful and accommodated some special birthday requests. The rooms look good and are generally well laid-out, however we had some recurrent hot water and drainage problems with the shower that only got sorted out on our last day. The breakfast is really nice and the view from the rooftop terrace is incredibly beautiful!
This could be a four star hotel, but it is in bad need of a deep cleaning. The rooms are comfortable but a little shabby looking. Our shower was very dirty. There was dust and long dark hairs everywhere in our room. Front desk did nothing to correct it even though we told them several times.
Overall for the price very disappointed. We booked thinking it’s 4 Star and would be good but it wasn’t. I wouldn’t recommend anyone to stay here. Good points: breakfast was ok. Location was decent. Bad: rooms were not great. We had the Junior suite and it was no where near a suite. They don’t even give a bottle of water (you need to buy). The cleaning wasn’t great. Overall: staff was ok. But stay away from here