Hotel Plaza San Francisco

I'm from Chile, living abroad, and I arranged a 'Spa Day' as a gift for my mom. I know the hotel from the outside, as it's one of the hotels located in the historical center of Santiago. The reservation staff was exceptionally helpful and patient with my requests. It was my mom's first solo spa experience at 64 years old. After I shared some information about her, the hotel staff – from the receptionist to the spa and restaurant teams – guided her kindly and cheerfully, making her feel comfortable and secure enough to truly enjoy her experience. Even though I've never been to the hotel myself, just seeing my mom's pictures and videos, I knew she was having a beautiful experience. I am incredibly grateful to the hotel staff for their wonderful service. Muchas gracias Hotel Plaza San Francisco.

Stayed for 2 nights post Cruise. It is located close to the main shopping area and a good selection of restaurants. Staff were pleasant and helpful , rooms were large and comfortable. We did experience loud noise from the plumbing when nearby rooms used their facilities which disturbed us during the night which is the only reason for not 5 stars.

Would not return. Location is awful. Surrounded by pee filled sidewalks, homeless sleeping in entryways and young men in a haze of marijuana. No AC in our first room-the receptionist said the AC in “that block” don’t work well. Don’t get rooms 501 or 601 (maybe all X01?). If you leave your key in the master slot to keep AC going during the day so it’s not as hot, the maid will take it. I overheard several customers complaining about AC. Lots to eat at breakfast but most of it bad quality, except for the fresh omelette station. Coffee terrible. Room smells like cigarette smoke every evening starting at 8pm. Ugh. Outside rooftop terrace bar has a good view for a drink although smoking is allowed and food is terrible. Loud techno music is for the young staff since no customers there were under 50. Only one hot elevator worked for our several nights stay so people crammed in together. Couple times had to wait in line to get an elevator. Bright spots: The restaurant at dinner had well prepared food for a good price and good service. Nice bed, nicely appointed rooms in our upgrades, maid service daily, nice soaps and conditioner, good water pressure. Competent receptionists. If you are a couple, ask for an extra pillow and towel when you check in-otherwise you start with bare minimum. It’s all about leadership.