Hotel Portofino Mallorca

The place was very nice. The Staff were friendly and accommodating. The Pool area wasn't large but was nice and clean. The room I stayed was on the small side but the view of the beach and access to a balcony did help. The bathroom was spacious and tidy. The room came with a fridge which was useful and the fridge came with free water which was a nice touch. WiFi connection was decent not the fastest but enough for social media and checking emails. The location being close to the beach was also convenient. Overall I. had a good stay and would use the place again.

I reserved this stay through Expedia.com and had to cancel last minute due to change of travel dates. The hotel was accommodating and cancelled the reservation without penalties . I am very grateful and hope I can stay at this hotel one day in the future

I arrived at the hotel at 11:30 PM on a Sunday night, only to realize I had mistakenly booked for Monday night instead. My error which I accept completely. Fortunately, the receptionist informed me there was plenty of availability that night and kindly offered me a room. While he was sympathetic to my genuine mistake, he explained that I would need to authorize my credit card for the stay, as only the hotel manager in the morning had the authority to approve any exchange. As I had booked directly, a transfer of my original booking should not be a problem. The next morning, when I spoke to a different receptionist, I was told I could not receive a refund because my booking had prevented them from selling a room on Monday night. This was clearly untrue, as the hotel had ample availability that day. I pointed out that the hotel was actually in a better position to sell a room at 9:00 AM than the one I had actually taken at 11:30 PM, and since the cleaning and laundry costs were the same, the hotel had not suffered any loss due to my error. Despite this, the receptionist was extremely rude and refused to let me speak with the manager. The takeaway from my experience is this: if you expect basic decency, understanding, and good customer service, this is not the place to stay. Additionally, the rooms are outdated, reminiscent of a 1980s Travelodge. For a similar price, I recommend the Melia in Palma Bay, which offers nicer accommodations, better facilities, and far superior customer service. It is also much closer to the nice areas of Molinar and Portixol.