Hotel Portum

Firstly the rooms are fairly nice. The staff is extremely helpful and friendly which is the only reason I gave 2 stars. However there are a couple of issues. The rooms are not soundproof at all and you will hear anyone speaking infront of your door, in the lobby or in the breakfast area. I did not get a good nights sleep in the time I was there. The hotel is in the cellar of a gated community apartment complex. It’s a shame that they invested in such a location. It’s probably one of the weirdest hotels I have ever been too. The location is good if you have a car otherwise I’m not sure how you would get the city. I think it’s around 35 minutes walking distance. Which is alright if you’re not travelling with elders or children. All in all it’s a nice budget hotel in my opinion but I wouldn’t really recommend it.

We stayed for one night and they gave us a room in the basement next to the breakfast area and concierge so we woke up at 7 am with the noise from the other guests and the cooking smells. The manager is basically useless. I wonder how she got this job. We booked one room for 2 people and their system showed the room as single occupancy. The manager did nothing to help. There are other places in the area for the same price and much better. Stay away from this hotel!

DO NOT EVEN THINK OF BOOKING THIS PLACE I made a booking for hotel on booking. Com to check in on the 26th August for 2 nights with my family. We got there around 2300hrs but I couldn't find the place. So I parked the car on the side and left my family in the car and went to see where this so called hotel is. I couldn't find the place so I approached some people and tried to ask them but they started charging me so I ran and got into the car and drove off. After that I saw a spin of the hotel behind and noticed the hotel with zooming in with my mobile phone. The so called hotel was in the residential area where they had all flats and the ground floor seemed to be the hotel. I then checked reviews of the property and people said its in a residential area and someone even tried to break in the room of one of the guests a day before. I contacted booking. Com many times and they charged me £169.99 cancellation instead of returning my money in full. I called them a few times screen shots attached and spent a long time on her phone. They just seem to follow a script and don't take in consideration what I have been through. I hence want my full refund back for this transaction and another one which I will raise also as a dispute.