Hotel Premier Sofia Airport

Excellent choice and great value for money. The room was clean and comfortable, the food was delicious, and the airport transfer was smooth and perfectly arranged. Thank you for a wonderful stay!

I’m deeply saddened to write this review, especially after three wonderful years of staying at this hotel. It was once a place we looked forward to returning to—but this year’s experience was nothing short of a nightmare. From the moment we entered the room, it was clear that cleanliness and basic hospitality had taken a back seat. The room was filthy, the sheets were visibly stained, and worst of all—we found bed bugs. This was not just unacceptable, it was insanitary and unsafe. When we calmly approached the front desk and manager to request a room change, we were met with rudeness and zero accountability. There was no apology—just coldness and irritation, as if we were the inconvenience. After realizing the conditions were unlivable, we decided to leave and requested a full cancellation and refund. At the time, they assured us this would be no problem. In fact, they seemed relieved to see us go. To add insult to injury, my credit card was still charged. When I called the next day to follow up on the promised refund, I was told there would be no refund issued. No explanation. Just a flat refusal. This level of customer service is unacceptable under any circumstance—but especially from a hotel we’ve previously been loyal to. Sadly, this establishment has completely lost our trust. What was once a reliable and relaxing getaway has devolved into a place that clearly no longer values cleanliness, honesty, or its returning guests. To anyone considering staying here: proceed with extreme caution. I wouldn’t wish this experience on anyone.

I took this hotel that costs twice as others in the city, because I knew I had little time to sleep between flights, and I didn't want to deal with any hassle. I was very disappointed. The reception never answered the phones or emails, so I couldn't get a shuttle from the airport. The AC barely worked and took 4 hours to cool down the room. The sink was clogged and the curtains didn't block all light. I would also expect an airport hotel to have universal sockets or usb chargers, which they didn't. Breakfast was good.