Hotel Princess

We made a stop to charge our EV and decided to have lunch here. The place was very crowded but our waiter, Mirsad, took really good care of us and organized a perfect meal in no time. Recommended stop!

Hotel has great facilities, amazing restaurant. Most staff movers are helpful. The spa is brilliant. However communication is not good. Staff rarely answer emails or respond to requests and are not informed. Breakfast staff are rude.

Pretty awful to be honest. Well below 4 star standard. We booked this hotel due to its location to a restaurant we were dining in, that’s about as good as I can say about the place. The first impression as you walk into the hotel is the stench of cigarette smoke, it’s really unpleasant as a welcome. The receptionist was rather indifferent on check in, I politely asked in Croatian if she spoke English to which she said she did albeit grudgingly. I was asked if I would like to pay now or when we checked out, I opted for the latter and was asked to guarantee a credit card, not an issue for me, however, I was passed a piece of paper and asked to write down my credit card details rather than a scan of the card being taken on a secure terminal. Huge area of concern for GDPR. Our room was ready early, another positive. On first look it seemed ok. But we quickly realised it was lacking in all areas. The temperature control did not work, despite being set to 21C (the lowest it would go) for over 13 hours the temperature only ever went up, from 23C to 24.5C and made for a really uncomfortable stay. The walls were paper thin and you could hear every bit of conversation and movement in all directions. The shower didn’t drain (it was an over bath set up despite being advertised as walk in shower AND bath) by the time I finished it was up to my shins! It also leaked, so when my partner attempted to climb in, he slipped doing so and bashed his knee on the side of the bath. The ONLY amenities the room had were built in toiletries and towels, no bottled water is provided or available anywhere on site to purchase. We asked for an iron, they didn’t have one, only a paid for, on site pressing service. The double bed was a typical continental double, meaning two singles bolted together, which itself is not an issue, but the beside tables were built into the wall which meant one side of the bed was about two feet from the bedside table. The bed was also terribly unsupportive and I ended up having an awful nights (lack of) sleep. The USB plug next to the bed stopped working (charging my phone) once the light was turned off so no good for overnight use. Breakfast was ample if a bit lack lustre. However, I saw the waiter fuss a dog and then continue to work serving customers without washing his hands!! We were not serviced by any member of the team, no interaction beyond me asking a question and the room was dirty, both floors and tables. The “smart” TV in the room had three English channels available, not an issue too much as we don’t come away to watch tv, but all three were news channels, subtitles could only be set to German and about 97% of all the other channels were in German, which I found strange for being in continental Croatia. The smart apps consisted of YouTube, a screen mirroring option and an internet browser that wouldn’t load anything! All in all, was really unhappy with the hotel! EDIT: we cut our stay short as when we returned to our room having been out for the afternoon (at 7pm) it hadn’t been serviced by housekeeping and was roasting hot with no sign of a reprise. Upon checkout the reception team once again seemed indifferent, didn’t ask if we enjoyed our stay, didn’t query why we were leaving early just presented me with the total. One good thing I will add, we had drinks from the bar the first night and the staff there were actually pleasant and engaging!