Hotel Puerta Chichen

I can only rate the restaurant. The food is fine, but the taxi driver essentially forced our hand coming here. The service was very nice. Food was your basic hotel fare. I don't want to give a lower star rating because on the scale of hotel food it was fine.

Big enough motel room in sprawling two-storey hotel with large and beautiful tropical gardens and pool. Good, rather elegant restaurant. Service excellent in hotel and restaurant. Charming to see restaurant staff being trained to traditional European standards. Beds comfortable -- soft but firm. Sufficient plugs. Good lighting. Daily maid service. As elsewhere in Yucatan, you are asked to put toilet paper in covered receptacle next to toilet. Motel-style parking in front of hotel. More than sufficient for the number of guests, which were fewer than the hotel deserves. Close to Chichen-itza ruins. Maid service left us with a beautiful creation of two birds formed from towels and decorated with flowers.

The front desk staff are so kind and helpful and it really is a lovely hotel. My 10-year-old son loved the buffet. It was pretty simple, but good food and a great price. We enjoyed the pool and the room was very comfortable. It’s a great place if you want to visit Chichen-Itzá early. Get there at 8 AM and beat the crowds! We left valuables in the room and it was all ok. I saw a review that said otherwise and we found that to not be accurate.