Hotel Puerto Valdes

This hotel has tons of potential - but it is not currently living up to it. Linens were stained and when we asked for new ones, housekeeping just remade the bed with the same set. Couch was dirty, blinds had water damage stains. Location is fantastic, felt safe the whole time. With better upkeep and housekeeping, this would be an excellent hotel.

Would not recommend. As a local puerto rican, this establishment is an embarrassment to the island. They do not speak English properly, they have no hot water, the rooms were poorly furnished, the construction was done by a blind child it appears. The roof top hotub is disgusting, the walls are slimy and when we turned off the water, a complete nightmare. i am aware there is a bit of grime that comes off in hot tub, fair enough. When the jets turned off it looked like a snowstorm of dead skin and debris, they had not cleaned this thing in ages. Google claims 4 star hotel, i have stayed at sleezy motels on the island (tio flor) and have witnessed much higher cleaning standards. I left my stay early because of this and would never re-book

As a small business owner, I don’t give one-star reviews lightly, but the experience at this hotel was nothing short of egregious. Upon arrival, there was no one at the front desk, just a sign that read "No one at the lobby," with a phone number that was blocked out. We waited for over two hours before finally being allowed to enter our room. When we got inside, the room was in terrible condition. The couch was soiled, there were strands of hair on the bed, and the baby crib was filthy. Needless to say, we were furious. I will give credit to two employees—Janine (the waitress) and Joseph (at the front desk)—who did their best to handle the situation. However, the lack of management oversight was glaring. We were offered a free meal that night, though by then, I had no appetite. I asked if the offer could be redeemed the following day, and they assured me it could. However, when we went to the steakhouse the next day, they didn’t honor the original offer, instead giving us a mere 20% off. I was told that discount was standard for all hotel guests, not a special gesture for the trouble we’d experienced. I expressed my dissatisfaction and was told that the manager had agreed to apply the 20% discount to our stay. Unfortunately, the discount didn’t cover the cost of the dinner we had paid for, and I had to repeatedly argue with staff to get the compensation they had promised. The dinner experience itself was pleasant, and they did make an effort to make us feel special, but the failure to follow through on their word overshadowed any positives. To make matters worse, the 20% discount was not applied easily, and I had to chase them down to ensure it was honored. Overall, I would not recommend this hotel unless they make significant improvements in both management and housekeeping. Management needs to take responsibility for their mistakes and honor their commitments. Professional housekeeping staff should be hired to ensure rooms are cleaned to an acceptable standard.