Hotel Rainha D. Amélia Arts & Leisure

The hotel is well located in Castelo Branco and within walking distance to all main attractions. They have off street parking which is a bonus and the rooms are tidy and comfortable. When it comes to service, I need to make a special mention for Nadia at the reception. What an absolute superstar and asset she is to the Hotel! Her personality is warm and infectious and she goes above and beyond in every way to make your stay an amazing experience. Thank you again Nadia and hope to see you again in our travels!

The hotel was quite outdated. This was more evident in the baby items such as crib and baby chairs. But beds were nice and comfortable!

Outdated interior. Thin walls. Can hear everything! No spa (booking.com suggest otherwise). Old furniture, windows, and TV but that could be forgivable. The worst thing is the audability of everything happening in the next room and maybe the room over. It's crazy. I woke up to someone else's alarm. A mindful neighbour knocked on the wall to help the person wake up, followed up by a sigh (YOU CAN HEAR IF SOMEONE SIGHS THROUGH THE WALL!) of the person in another room. There was a school trip or something and I heard kids who weren't even on the same floor. To top that all off, the toilet was dripping water the whole night, had I not been that tired I would never have fallen asleep, I'd probably go crazy right in that room. Ridiculous! If you want to have a good rest, do not go to this hotel. The beds are nice though, firm mattresses which is not common in hotels for some reason. The room wasn't as clean as it should have been. Stray hairs in multiple places. The mirror had small stains. The hair dryer is hanging on by a thread, hardly working and the cord was half broken. Breakfast eggs were gray for some reason but other than that the breakfast was okay, nothing remarkable. The tables were terrible though. For some reason, the room has mostly flimsy 8 person tables. On Booking the hotel is listed as having Spa and wellness centre. In reality it's just a massage cabinet that you need to schedule. It has a gym though. I also don't think that 100€ per night price is justified all things considered but could be worse I guess. I don't understand how it's a 4 star hotel. To avoid.