Hotel Relais Saint Jean Troyes

Fantastic location, very helpful staff, great parking arrangement, good breakfast. Rooms need a good deep clean and some care and attention to address damaged fittings, marked walls and general tiredness.

HOTEL TO BE AVOIDED We stayed at this place end of December for 1 night and got assigned room 106. We booked the hotel thinking we'd have a nice luxury stay at a 4-star hotel at the end of our vacation. Unfortunately, this was not the case at all. We arrived around 6.30pm. Room 106 was freezing cold. The receptionist tried to help us by setting the heating to 28 degrees and full blast. This didn't solve the problem since the heating unit is located in the hallway, and not in the room. There was no possibility of changing rooms. After three hours, it was still as cold as ever. The heating turned off for some unknown reason and the night receptionist tried to turn it back on with partial success. Even at full power, the system failed to heat the room, the main reason probably being its position in the corridor, not in the bedroom. We had to put on extra day-clothes to sleep! This is totally unacceptable for a 4-star hotel room labeled “comfort room”. There was no comfort to be found. We paid 175 Euro for this stay at check-in (unfortunately)! We kindly asked Mr. David Abi Aad, the Manager, for at least a partial refund, which he simply refused to do. Unfortunately we cannot recommend staying at this hotel.

Dirty and scammers!! We stayed here for two nights in the ‘Junior suite’. It was so dirty inside the room, no pillow protectors so disgusting stains on the pillows that you could see through the cover. We had to ask for extra pillow cases as we felt uncomfortable sleeping on these dirty sheets. Hairs found inside the bed also and shower. Layers of dust everywhere, there was a layer of grime beside the bed and the balcony had croissant crumbs all over the tables and chairs. Dirty marks and stains all over the walls, the room itself is so dark and dreary, we paid over 550 for two nights for this!! The room feels more like a brothel instead of a 4 star hotel. I have stayed in cleaner motels! We did not bring this to staffs attention as you should not have to tell a hotel to be clean especially when you pay this much! To make matters worse, we paid for our room in advance. However, an additional 100€ was taken from our account without notifying us they would do so, nor our consent. Only that my wife checked her bank account she noticed this. We were told this was a ‘guarantee’. This makes no sense and we had paid for everything upfront even parking! When we asked staff they told us it would be refunded however we still have not received our money back. We have rang and they told us they would call us back, still no call!! On the phone they tried to say they couldn’t see our booking, this was the day after we checked out! We seen from other reviews that this has been done to others! We have stayed in at least 20+ hotels around France, a mix of both budget hotels and expensive 5* hotels and we have never been charged for a ‘guarantee’!! Stay far away from this place it’s so dirty and taking money from people hoping they won’t notice! I’d like to meet the person who consented to this hotel getting 4 stars! A joke!!