Hotel Restaurant Sonnenhof

I had to stay at Hotel Sonnenhof due to a canceled flight and was very impressed with one of the receptionist, My English is not very good, so I was relieved when someone called him, and he quickly switched to French for my check-in. I was delighted and shocked at how fluent and pleasant his French was, and he explained everything thoroughly. Despite being in Germany, where German is predominantly spoken, i was stressed and tired but his language skills made the process much easier for me. While waiting for my husband, I noticed that he spoke several languages, including English and what I believe was Arabic. His multilingual skills and professionalism made a stressful situation much more bearable. Excellent service!

I was put in the hotel by Lufthansa due to missed connection to Cape Town. The check in after midnight was handled very smoothly despite the large numbers of passengers being accommodated. The room provided was comfortable and clean. The breakfast provided was very good with a large variety of food offered. Despite having a 24 hour wait for the next flight to Cape Town, I was put under no pressure to leave before I needed to get to airport for my flight. Throughout the staff were courteous and friendly.

The only positive from Lufthansa and United screwing up my flight was my stay here. Family run and it makes a difference. Staff are wonderful. Dinner was good. Breakfast and bar man are top notch. Have never seen such a selection of teas and butter at a Breakfast buffet. Rooms were Very clean and comfortable.