Hotel Riu Garoé
Puerto De La Cruz · Spain · Doctor Celestino González Padrón 3
About Hotel Riu Garoé — Luxury Boutique Hotel in Puerto De La Cruz
Hotel Riu Garoé is an exceptional 4-star hotel in Puerto De La Cruz, Spain. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, casino, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
Excellent Value for Money, Peaceful Location We had a lovely stay at this hotel, which offers excellent value for money and is located away from the hustle and bustle of the city. The entire property is well-maintained, with a beautifully kept garden and spotless cleanliness throughout. The staff were kind and helpful. However, apart from the reception, most of them didn’t speak English well, which led to a few awkward moments — especially during dinner when we tried to clarify which dishes were gluten-free. That said, after a few attempts, the staff went out of their way to accommodate us, even offering to prepare something special when needed. While allergens are marked on the buffet, the labels were often misleading. At breakfast, there was a separate gluten-free basket with products from a local bakery — a nice touch, though unfortunately the quality of these items was poor. The breakfast selection was the same every day, offering the usual items. Dinner was more varied, tasty, and dishes were constantly replenished. The cocktails at the bar were a highlight — very well made and delicious. The location is quite remote, so walking to the beach or town center is not really an option. However, the hotel offers a free shuttle service, which was very convenient. There is no private parking, but a free public lot is available next to the hotel, and street parking was easy to find even in June. Rooms were well-equipped, the bed was comfortable, and even the most affordable rooms offered beautiful views of both the ocean and the mountains. The pool area is great for relaxing, with plenty of sun loungers available. Overall, while there were a few shortcomings, they were minor compared to the value we received for the price. Highly recommended — as long as the distance from the city isn't an issue!
I had a meal here and the food was excellent 😋 my mum and her friend stayed and they said the room was bery good. The entertainment was good in bar too. Location is a bit out of the way but there is a shuttle bus to town so not a down side at all.
The rooms on the ground floor are extremely noisy due to the proximity of the canteen (restaurant), and the building is not insulated at all. The hotel could solve this with a simple renovation.. insulation on the roof of the restaurant and rubber pads on each chair leg so there is no noise when people move the chair back and forward. A low-cost change that would improve quality of life for all guests. The view from the rooms is good and some rooms have sea view. The staff are very friendly and understanding. They know the problem about the noise, and they did accommodate us in a quieter room, and this was appreciated. Tea and coffee facilities are not automatic, but when I asked, they provided a kettle and some nescafe. Much appreciated. As with any hotel, some rooms are better than others. Make sure your travel agent knows how to get you a better room. This hotel is good for Germans. Pilsner beer is available in the minibar, sodawater, too. Breakfast was average for a 4 star hotel. Extras like drinks are reasonably priced. The swimming pool looks great and warm, but I did not see anyone swimming. The bar is really nice and has outdoor gas lamps/ heater at night as well as live music. Parking is available next to the hotel for free.