Hotel Riu Palace Cabo San Lucas All Inclusive

Our first trip to Cabo as a couple was amazing, and this resort made it unforgettable. We were upgraded from a partial ocean view to an ocean view room at no cost, which was such a great. The service was top-notch all around—every staff member, from the housekeeping to the waitstaff to the bartenders, was friendly and attentive, making us feel genuinely welcome. While the food was good, I've had better at other all-inclusive resorts and on cruises. That said, the drinks were excellent, and the overall dining and drinking experience was solid. The entertainment was fun, a little cheesy at times, but definitely kept us entertained. You can't swim at the beach, but walking along the shore at sunrise was a beautiful experience and a definite highlight. Another highlight was taking an Uber to the marina and then a water taxi to the famous Arch. The resort was beautiful and quiet. I would recommend this resort for a quieter more romantic experience, especially compared to the neighboring resort - Riu Santa Fe- which was a louder, younger crowd for sure. Overall, I highly recommend Riu Palace Cabo San Lucas!

Overall, our stay was exceptional and we truly enjoyed our first time in Cabo. The property is beautiful, and the service staff—from room service to bartenders to waitstaff—was top-notch. Everyone went out of their way to make us feel welcomed and cared for. My only minor complaint was the confusion around the late checkout. I informed the front desk at check-in that I’d need a late checkout due to a late flight. They told me to return 24 hours before checkout to make the request. When I did so the morning before departure, I was told to come back again at 6 PM that evening—only to be told then that late checkout wasn’t available. It would’ve been better to receive a clear answer from the start. That said, they were helpful in storing our luggage and letting us use the showers so we could still enjoy the property before our flight. The food was generally good, with a few standout dishes, and everything else about the experience exceeded our expectations.

THIS HOTEL HAS BED BUGS!!!! Absolutely terrible experience!!! We found bed bugs in our room, which was a huge concern, especially since we were traveling with two 7-month-old infants. When we brought this to the front desk's attention, the staff was completely unhelpful. They refused to move us to a different room unless we paid for an upgrade. It's shocking that a hotel would not prioritize the well-being of its guests, particularly with such a serious issue and young children involved. Furthermore, when we requested a mattress change, the cleaning crew only changed the bed sheets. The front desk later claimed the entire room had been examined and no bed bugs were found, despite the fact that I was in the room and witnessed the cursory inspection, which did not even involve flipping the mattress cushion. After speaking with multiple hotel employees/customer relation managers, I was told they couldn't issue a refund and that I needed to contact corporate directly. The way this large resort chain is handling this HEALTH and SAFETY BED BUGS incident suggests a lack of seriousness and proper procedures for escalating issues. Instead, they've put the burden on the customer to escalate the problem themselves. This entire experience was deeply upsetting and demonstrated a failure on the part of your staff and management to address a serious health and safety issue.