Hotel Riu Palace Maspalomas Adults Only

Just had a week at this hotel. The hotel is spotless and the staff were very good. We didn’t have a bad experience all week whether it was a manager or the maid cleaning your room they were all excellent. The rooms are very spacious, well maintained, making it a very comfortable stay. I really couldn’t fault any area of the hotel, the pools were both heated there were plenty of sun beds and you had waiters permenantly walking round to get you drinks and snacks. The food was very good and the choice fabulous whether eating at the pool side restaurant or in the main buffet restaurants, there was something for everyone . The location of the hotel was very good for the dunes literally next to them! There was live entertainment every night which was aimed at an older demographic which to be fair made up a larger portion of the visitors at the hotel. If you wanted to head out somewhere on evening it was a bit limited dependant on what you wanted to do, heading towards playa del ingles it’s a bit basic and not our cup of tea but we found it best if we wanted a change to jump in a taxi for a 10 minute ride to los melonoras. There you can find a really good choice of bars / restaurants and high end boutiques. All in all a very good and relaxing stay.

10/10 would not recommend this place. This is definitely the most loosely labeled “resort” I’ve ever been to. I’ve never been to a place I’m paying so much money for that has so many stipulations and rules. First, what people said is true in the reviews. It is very quiet here with 95% of the customers being elderly. There is a strict dress code for attending the restaurants where you have to where pants and a T-shirt. Problem is, I didn’t bring pants because I’m on a hot desert island on vacation, I had to borrow some to get in. There is no convenience store in the resort to get drinks or snacks, so if you need to get a late night beverage or munchies, you have to go into town. The restaurants are only by reservation, no walk ins. The food is as bland as bland can be at every single restaurant. The buffet only serves breakfast and dinner and the restaurants only serve dinner. If you want lunch you have to walk out past the pool where they have a small menu for poolside food. The pool is awkwardly dead silent with no music playing for atmosphere, I’d be fine with even classical music. They have a poolside bar but WONT LET YOU BRING YOUR DRINKS IN THE POOL. When we tried, we were told we had to get out. This is supposed to be a vacation but it felt like daily we were being told we were breaking a rule or we were being inconvenienced. Spend your money elsewhere at a place that knows what the word vacation means. I’m all for rules and keeping things orderly but it needs to actually make sense which most of these rules did not. “UPDATE: Response from the owner 2 hours ago Dear Ryan, We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive about our hotel. Regrettably, the information provided is not accurate, since we have snacks 24hrs a day and beverages: Domestic and international drinks served 24 hours a day, regularly restocked minibar and liquor dispenser, as advertised on our website. We are very grateful to for staying with us. Best Regards, Hotel Riu Palace Maspalomas Online Reputation Manager” RESPONSE FROM RYAN: This information is indeed accurate. So either you do not know what you’re talking about or your staff doesn’t, as I one late night coming home from the bars went to the lobby and asked the worker where I could get a Diet Coke and a snack and they said there was no where on the property that could accommodate me as everything was closed. So before you respond with even more horrible customer service, know what you’re talking about. This is just another example of how poorly you treat your customers. What a great response you just gave.

Lovely hotel. Staff are very friendly. They are out to fleece you at every turn. Half board and you have to pay for water at dinner. If you want to rent a Balinese bed by the pool it’s €50 per day. It is not a cheap hotel but this sort of thing makes it feel you’ve paid budget and then everything on top is paid for. Expensive, and yet makes it feel cheap. Not recommended.