Hotel Robert's Port

We have had a night in economy bungalow. A nice view from terrace to the lake, trees and other bungalows. Enough cool room, so suitable for hot summer. Refregirator, kettle, Herbapol tea, bottle of water in room. Clean room and territory. Quiet place among trees. Wifi just in main building. Pleasant staff. Unique delicious breakfast, tasty coffee. Pool with warm water. Kids game room. So it was nice stay for 1 night.

The hotel overall makes a good impression, the rooms were okay. Nothing high-end, but clean and functional, and we really can’t complain. The location near the water and surrounded by nature is lovely, and the housekeeping staff were very professional and kind. As a bonus, the hotel also offers some nice entertainment options: bowling, billiards, and the opportunity to dance in the evening when music is playing, among others. These extras definitely add a pleasant, more relaxed touch to the stay. Unfortunately, the entire experience was deeply undermined by the poor service in the hotel restaurant, specifically by a waitress named Amelia (the name was given to me by other hotel employees after I asked). My partner and I were hoping for a romantic, memorable evening a peaceful atmosphere, a cozy setting, and candlelight at the table. Unfortunately, for most of our dinner, we sat at a “dark”, completely unprepared table, even though candles had already been placed there. Waitress named “Amelia” walked past several times and ignored them entirely. Only at the very end of our meal did she finally light them by that point, it was meaningless. Throughout the evening, she seemed mentally absent as if she were preoccupied with personal issues, perhaps family drama, stress, or something else entirely. At times, it honestly felt like her mind was already on vacation or thinking about her next day off. But in hospitality, especially in a setting that presents itself as premium, personal matters must be left at the door. Guests come here to relax, not to carry the emotional weight of the staff. To be fair, maybe it was simply a bad day for her, she was unusually quiet, perhaps tired or distracted. We all have those moments. But at the same time, a job is a job, and when you represent a high-standard hotel, your attitude and service directly shape the guest experience. On top of that, she struggled with even basic English, which made communication surprisingly difficult and frustrating. I’m not sure if I was the only guest experiencing this, or if this is a broader issue but in a hotel that clearly caters to international visitors, this should never be a problem. No real effort was made on her part to make communication easier or more pleasant. When serving foreign guests especially when there’s a significant language barrier, the minimum should be a warm, helpful attitude and a clear willingness to engage. Sadly, none of that was shown. There was also a general lack of attentiveness and professionalism, for example, dishes were brought and cleared in silence, without a word or even eye contact, making the whole experience feel rushed and impersonal. I understand that some guests might overlook such behavior or not pay much attention to these details. However, we value high service standards in the places where we choose to rest and spend our time. When a hotel presents itself as a premium destination, the guest experience should consistently reflect that promise, in every part of the service, including the restaurant. All of this added up to a deeply disappointing dinner, one that should have been special. I say this with real regret, because the hotel itself and the surrounding area are absolutely charming. The peaceful nature, the proximity to the Masurian lakes, the calm surroundings, all of it shows great potential. I will probably return to this hotel someday but I will absolutely not return to the restaurant if that particular waitress is still working there. As long as Amelia remains part of the restaurant staff, I’m unable to give this hotel a 5-star rating. I apologize for the length of this review, but I felt it was important to share my experience thoroughly and honestly especially so that future guests, both international and Polish, can manage their expectations, and perhaps consider dining elsewhere, or at least avoid being served by this particular waitress. I hope that the next time I visit, I'll be able to give five stars with a clear conscience.

I had a relatively pleasant time at this hotel. Although the quality of the rooms — including the bathrooms — is not the highest, the hotel does have a unique charm and is very nicely located close to the lake (though with a slightly short shoreline) and near one of the region’s most touristic towns. The amenities, such as a shared pool with a lake view, as well as other positive features, added to the overall experience. However, I cannot ignore an unpleasant situation that occurred in the hotel restaurant. A fairly young woman, of Asian appearance and with long dark hair (possibly a student — as I doubt a more educated or mature person would behave in such a way), was unable to communicate with us in English. In my view, this should never happen in a hotel that aims to serve international guests. When it became clear that she couldn’t communicate with us clearly or effectively, she began acting rude and unprofessional, as though she were forced to do the job against her will. Eventually, she left us completely unattended, to some extent ignoring us and our requests altogether. As far as I know, the hotel is also meant for international guests, so a situation like this should not occur. Other staff addressed this person as “Amelia, Amelka” something like that, so I assume that was the name of the waitress in question. To conclude, my stay was only partially successful. The incident at the restaurant involving Ms. Amelia left a rather bitter impression. I can recommend the hotel itself — especially for its location and atmosphere — but I would strongly advise avoiding the restaurant, particularly any interaction with the above-mentioned staff member, especially if you are a foreign-language speaker. A lack of basic English skills and proper courtesy toward guests should disqualify someone from working in such a hotel. In my opinion, this person should never have been hired in the first place. It seems to me that the staff of such a hotel facility should take foreign language proficiency tests, in this case English, before being hired. I am almost certain that the aforementioned lady would not pass such a test.