Hotel Romy By Amano
Berlin · Germany · Invalidenstraße 53
About Hotel Romy By Amano — Luxury Boutique Hotel in Berlin
Hotel Romy By Amano is an exceptional 4-star hotel in Berlin, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, concierge, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.9 / 5
A wonderful hotel that I very much enjoyed during my stay in Berlin! The rooms are very clean and the black walls are very fancy. Hotel staff are friendly and the place is decorated nicely, where I almost thought this was a 4 or 5 star hotel! Being next to Berlin's Hauptbahnhof is great too. It's really an amazing place if you can afford it! ⭐
Clean, sleek hotel with a great location across from the Berlin Central Train Station. Great value for price. Modern operations with very minimal human interactions (self check-in, minimal room cleanings, etc.)
I booked this hotel for a 3-night stay based on the photos and information on Booking.com. However, upon arrival, I was given a room that looked different than the pictures—it was a clear downgrade. When I raised this issue with the front desk (a long-haired gentleman on the night shift), he casually dismissed it by saying, “Booking.com is not our website, we are not responsible for the pictures on there.” He showed me two other rooms—one was an upgrade, one a downgrade. I offered to pay the difference for the upgraded room since I needed a functional workspace, but instead of assigning either of those rooms, he gave me a completely different one, still not meeting expectations. When I told him I wouldn’t stay unless the room was changed, his response was, “You can leave.” At 11 PM, with no alternatives and no assistance offered, I was left with no choice but to stay in the subpar room. The next morning, a different front desk staff member (much more helpful) managed to move me to the hotel next door, which is part of the same group. While I appreciated this gesture, it doesn’t make up for the poor handling of the situation the night before. Management should seriously reconsider allowing that staff member to handle the night shift alone. His attitude was dismissive, unprofessional, and showed no regard for guest experience. No compensation was offered for the inconvenience. I do not recommend staying at this hotel. Misleading advertising and poor service made this a regrettable stay.