Hotel Rosa

The room was clean and the colors neutral which I appreciated, but for the price I expected a bit more. However, the bed was one of the most comfortable I have slept in away from home and the pillows were perfect. For these two reasons, a solid five stars!

A comfortable stay but we feel overpriced for the size of the Room and whilst the view was good and the bed comfortable the room was very small and very noisy - very close to the Railway line - the room shook when the trains went past. Breakfast expensive for food available.

I have written many reviews, but this is by far the worst one I have ever had to write. Let me be clear: the hotel itself and its location are fine, but one particular receptionist completely ruined our stay. From the moment we arrived, her attitude was shockingly unfriendly and unwelcoming. We were traveling as a family (two adults and two small children) and had booked two rooms because there were no apartments available. Despite clearly seeing that we had young kids, she deliberately assigned us rooms that were a mile apart. I tried to be understanding, thinking maybe there was no availability. However, the room she gave me and my son was clearly meant for disabled guests and reeked terribly of mold. I raised this issue politely, and all she did was say she would “check it,” but of course, she did absolutely nothing. I eventually had to ask to speak with the manager, who fortunately was professional and managed to move us to a more suitable room. What shocked me the most was her attitude when I told her that I would be forced to write a negative review. Instead of showing any concern, she actually threatened to take away my parking space and make me move to another one—completely unprofessional and vindictive behavior. I have never encountered such hostility from hotel staff in my life. It genuinely felt like she was going out of her way to make our stay as unpleasant as possible. I cannot understand how management allows someone with such a toxic attitude to work at the reception desk. To the manager: you should seriously reconsider who you hire to represent your hotel. One bad employee can destroy the entire experience for your guests. Until this issue is addressed, I cannot recommend Hotel Rosa to families or anyone who values basic respect and hospitality.