Hotel Rostov

No idea how this is a 4 star hotel, the lift is old and could barely fit one person with luggage, the room reeks of old wood smell, even their double deluxe room is extremely tight and claustrophobic, the air conditioner was not working, our one night stay here was hellish, Hotel Panorama just opposite of this hotel offers a much better experience at almost the same price.

The staff at the reception was rude and gave an angry face. We had paid for Deluxe room on high floor, while they gave us the smallest possible room on 2nd floor. The room had dust all over it, the bathroom didn't seem clean and the pillows smelled disgusting 🤢. There was no water during the whole day to use the bathroom as well. We have been to many hotels around Bulgaria, and we were not expecting much but the basic hygiene was not even met here. Even 2 star hotels have better level than hotel rostov. We had booked it for 2 nights had to runaway after a single night. If you have any enemies, do recommend this hotel to them they will never bother you again.

Cold rooms! Management didn't made an according set up to the central heating system, which was set on "cold" for the summer season. They should've set it on a heating mode in the cold days of April. Guests are freezing in the rooms for days in this 4-star hotel. Not even a plan B for an electric heater. Very much disappointed.