Hotel Rotonde

This is obviously not a 4-star hotel, maximum 2, location convenient and really close to the centre. Service was good and friendly, and I can't add anything else, just positive comments about people who are working in this hotel. Breakfast was good. Room, o my, small, we were with 2 small suitcases and we barely have a space to open them. The room was clean, but, bedlinen and towels so old, their colour looked grey.

Excellent location, modest outdated rooms, reasonable breakfast and remarkably kind and helpful team. It's not a 4star hotel at all! It's an old 2 star with a 3star breakfast. If you are looking for good equipment, charming buildings and more service, this is not the hotel for you. On the other hand, it's so conveniently located near downtown and has a large garage, that you might consider it. Btw, there is the risk that you might not find parking space; although it's large, you might have more cars than its capacity. Also if you bring many large bags, you will have to walk a ramp in the open weather and not obtain any help, since it's a very reduced staff. Finally, I don't think it's worth the price.

Firstly a disclaimer that I didn’t stay in this hotel. We drove by Aix-en-Provence as foreign tourists with a minor accident on the road and were in a hurry to find the nearest car rental station. Unfortunately I had to stop near the hotel for a “bio-break”. This is how I encountered with the hotel receptionist, whom coldly told me that the toilet in the lobby is “reserved to guests only” and I had to buy a bottle of drink in order to use it. As a “4-star hotel”, this is the situation I never encountered elsewhere in a hotel of a similar grade. Even when I implored to her that we were in an urgent situation and were lost in the city from where we needed to be, the lady insisted that rules had to be upheld with zero human empathy (including showing at least where the public toilets could be found in the nearby). As a hotel in a tourist city but not situated on the busiest tourist street, which I would have understood stringent rules against passersby, it was very disappointing and made me but wonder in situations of urgent needs for hotel guests, would they offer the help that may not be written on their job descriptions? Perhaps this is not the most valuable review for hotel booking, I thought it might still be helpful to share for international visitors to decide on their hotel bookings. After all, there are just so many options in this very lovely city.