Hotel Roxy Plaza
Soave · Italy · Via San Matteo 4
About Hotel Roxy Plaza — Luxury Boutique Hotel in Soave
Hotel Roxy Plaza is an exceptional 4-star hotel in Soave, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
Amazing hotel, with lovely, helpful staff. The room was lovely and clean, and the bed was super comfy. I would highly recommend 😊
Very nicely situated, Soave has a beautiful historical center. The hotel room was very large and quiet, a king-size bed, bathroom impeccable and very well equipped (except for the hairdryer), minifridge with a couple of free beverages, breakfast is nice without being great. All in all a great experience and very good value for the price we paid.
Once we arrived at the room, we noticed a strong smell of cigarettes. We gently asked the receptionist to change our room because both of us are non-smokers, and that smell made us feel uncomfortable. However, we had a reservation for a tour, and for this reason, we were in a rush, so we asked to change the room once we returned (in approximately 2 hours). The receptionist promised to organize it. However, once we were back, the receptionist told us that all rooms were sold out and they couldn’t help us. They gave us a chemical product and suggested that we use it ourselves, which is not appropriate for a 4-star hotel. During checkout, the receptionist didn’t even ask us about our experience and did not apologize for the situation. This attitude shows that they are not interested in providing a decent experience for their clients. Additionally, the room itself was somewhat damaged; we noticed stains of unknown origin on the wall and the base of the bed.