Hotel Rubinstein

We stayed at the suite for 5 days and it was love at first sight. the location is simply brilliant, in the heart of the Jewish quarter. The room is stunning full of character and beauty. The stuff is amazing, warm, friendly and very very caring. The cherry on the cake is the amazing restaurant ,with truly gourmet food and brilliant service. A fantastic combination of class , beauty, simplicity and everything you can want for a short holiday,,,, if you have a chance, don't miss it......

We stayed here for 5 days. Attended a friend’s wedding at the hotel. The wedding was great and the food delicious. The rooms are clean, the staff friendly. Good seating outside and the roof terrace.

Visited Hotel Rubinstein which is located in the quiet Jewish quarter of the city which is ideal if you’re wanting a more peaceful stay which we did. That does mean it is around a 20min stroll to the main square but that didn’t bother us. We arrived at the hotel before the check in time so fully expected our room not to be ready which it wasn’t, however the welcome we received was very sharp and seemed as though we were an inconvenience to the lady on reception, especially when asking if we could leave our 1 piece of luggage in the storage room which was replied with a ‘huff’! Not quite the welcome we were expecting. We enjoyed the lovely weather and the few bars in the square outside the hotel before returning to check in at 2pm. We were given our key to room 405 which was a very nice room. Large and bright with a very good sized bathroom however the toilet could be a little tight for some people. As this room was located at the back of the hotel there is a tram that passes often from 5am-11pm. This could disrupt your sleep however the hotel does supply ear plugs. Once settled we thought we’d try the sky bar before finding somewhere for dinner. We were disappointed to find this was closed but had no explanation as to why. Before leaving for the evening we wanted to request a couple of extra pillows. ‘What do you want?’ was the greeting we got. Not the greatest customer service. After we found somewhere for dinner we returned to the hotel for a drink in the bar. It took a little while for the drinks to arrive but the biggest surprise was my partner almost being cornered and asked to put 10% onto the bill for ‘service’. We’re fully aware and accept the tipping culture but firmly believe you earn your tip not expect it. That left a slightly sour taste on our evening and the following day the gentleman outside who had previously greeted us with a smile, now ignored us. Oh well. The breakfast at the hotel is nice, quite basic with limited items but enough to choose from. The coffee machine was a highlight and the scrambled eggs were very good. Overall the hotel room was nice and can get over the fact it is slightly noisy however the terrible greeting we got from most the staff means we wouldn’t return to this hotel. Customer service goes a long way and this hotel is far from the standards expected