Hotel Saint Germain

We visited from New Zealand. We were held up in Amsterdam for an extra night due to air travel issues. They were amazing on all communications due to our delay. We were welcomed with open arms on our arrival and loved our room. We loved that there was a courtyard in the middle and even on the upper floors you could sit on your belcony and always have a neighbour on their balcony to share a wine with. Loved the little bar downstairs which we usually had to ourselves and the toilet down in the dungeon was a special adventure to see. The breakfasts and all staff were amazing. If we ever get back to Paris will definitely be back. As a side note the oyster bar a couple down was incredible.

My sister and I had a lovely experience at the hotel. The staff were very accommodating, warm, and treated us like family after staying there for over 10 nights. We highly recommend Hotel Saint-Germain as we enjoyed the quaint and cosy feel of the hotel. Very convenient location - it's easy to walk to main sights of the Paris, and main buses are a short walking distance away.

This hotel is very unprofessional. The hotel manager was very unreasonable. There is a taxi cab strike right now in this area, and the hotel didn’t make us aware of this in advance despite it starting before our arrival. We chose to stay here despite many other choices, but chose to because it was a safe area. Upon arrival to Paris, our driver was surprised to learn the hotel staff didn’t make us aware of the strike. He stated he’d have to drop us off around the block as the taxi cabs had the area blocked off. His car had been egged earlier and he was nervous. The Rue du Bac metro station, which is the main station to use to get to this hotel, was a war zone. Swat vans, many, many, close to 100 or more taxi cabs lining the street with lights blinking, horns honking, blocking traffic, loud booms, heavy armored men, screaming, megaphones, were all present. You can easily google this to verify. The first night, all those sounds, with our children, is what we heard. My husband and daughter went down to speak with an employee about how unsafe we felt. He assured them it was ok. My husband then said he still wanted to check out a night early. The employee was kind and said he would take care of it, which made my husband feel a lot better. We knew we Prepaid, but thought it was nice of him to refund us given the situation we were in. We were not trying to leave because we just wanted to. We were leaving because we felt unsafe. A good, professional establishment would recognize this and kindly refund their patrons. Upon departure, a female employee who was very rude, told us we were not getting a refund and even went as far as calling the employee my husband and daughter spoke with. I was glad she was calling him because I was sure he would clear up the situation. He unfortunately told her he didn’t promise our refund. When someone tells you they will take care of it, it means they will fix the situation. Or in other words, give a refund. The hotel manager tried to tell us he meant he would help us with getting a car and our luggage. That didn’t even make sense. We begged the employee for a refund as by that time we were already booked at another hotel for that night and she refused. I told her I would leave a negative review since she was not even trying to work with us. She told me to go ahead. I left a negative review on TripAdvisor. Upon arriving back home, I contacted management after speaking with a friend about the situation and management would not refund the money. She also went to the extreme of trying to send a picture of my husband at the front desk that tried to insinuate I was lying that my daughter was not with him at the desk. My husband told me the employee was in the stairwell when he spoke to him about the situation going downstairs from another room, and my daughter was with him and repeated to me exactly what the employee told my husband. I found the fact the manager sent me a picture of my husband from their security camera very unprofessional and very violating. As if he was a criminal. In addition to this issue, a more minor issue worth noting is that my husband made sure to find out if there were adjoining rooms at this hotel as we had children with us. I remembered this was another reason we were going to stay here because it was one of the only ones that had adjoining rooms. Upon arrival the rooms were not adjoining, they were next-door to each other. As I stated to the manager, the bigger issue was safety. We would’ve stayed a second night at the hotel despite the rooms not being connected. The manager tried to explain the interconnecting rooms, but just know that if you are staying here, the rooms do not connect if you have a family of four or more. I would make sure to verify this with the hotel. The professional thing to do would’ve been to refund our second night. The unprofessional thing to do is to refuse and a picture of my husband at the desk to try to intimidate me and make me feel violated. We are going to fight this with our credit card company.