Hotel Santa Maria Novella

We had a wonderful experience at Hotel Santa Maria Novella. The location couldn’t be more perfect—just steps away from the train station and within easy walking distance of all the city’s main sights. The staff were exceptionally friendly and helpful from check‑in to check‑out, making us feel welcome and well taken care of throughout our stay. The breakfast buffet was outstanding—offering both delicious Italian pastries and a great variety of savory options to start the day off right. Our room had a patio and was very spacious but the highlight of our room was the shower: excellent pressure, plenty of hot water, and a truly refreshing experience after a day of exploring. Overall, we couldn’t have been happier with our stay. Highly recommended for a comfortable, convenient, and memorable visit to Florence!

Excellent hotel close to the train station. The design of the hotel is beautiful, very classic and classy. Staff are very helpful and provide recommendations of places to see. Toiletries were high end Floris products. The one downside was while the view we had of the square and church was gorgeous, the windows weren't very sound proof so the noise at night did wake us up. Would recommend bringing ear plugs. Breakfast was good too with a reasonable selection of pastries, cereals, fruit and a small selection of hot food (scrambled and boiled eggs, bacon and mixed veg). Would definitely come back again!

The location was perfect. I had my mother with me, and it was wonderful being so centrally located during these hot July days. Every staff member was friendly and helpful. The room was large and comfortable, and its AC was doing a good job giving us the needed cool down in 97 degree weather.