Hotel Sant'Angelo Palace

I really enjoyed my stay in this hostel ! Very well located (near the central station, so easy to take metro or train to airport/pompei) The service was very good, the room was cleaned everyday The suite was very spacious (2 people room but fit for 4 people !) and everything was provided (Shampoo, Home shoes, Many Towels, Coffee, Make Up utility, air conditioning, huge TV screen, easy light control) By the way, the breakfast was included for us and was great (many things to eat and to drink) I truly recommend this place

We booked three nights at Sant’Angelo Suites, expecting a comfortable stay with a promised view of Mount Vesuvius. Unfortunately, the experience was disappointing from the start. On the first night, we were placed in a room with no window, only a solid door leading to a balcony that was covered in netting and filled with pigeons. The view was of an inner courtyard — nothing like the volcano view we had specifically booked. After a long discussion with the front desk, we were told that the correct room would become available the next day and that our luggage would be moved while we were out, since they couldn’t say exactly when the room change would happen. However, when we returned the next day, we discovered that our bags had not been moved, and we had to go to the reception to ask where our luggage was. Only then was the issue addressed. The new room had a view of Vesuvius, but felt slightly smaller than the previous one. That evening, the power kept cutting out, creating a stressful and unpleasant environment. The breakfasts were another major disappointment. Each morning we found mostly empty serving trays, and the staff made no effort to replace the missing food. Guests were left looking at empty platters while the staff stood nearby, acting as if everything was normal. It felt careless and unwelcoming. In the room, the electrical outlets were nearly unusable — plugging anything in caused the lights to flicker, and removing plugs was difficult. Water constantly spilled out from the shower, making the bathroom slippery and uncomfortable. The only real advantage of this hotel is its proximity to the train station and the city center — but definitely not worth the price. And most frustratingly, no one ever apologized for giving us the wrong room in the first place. We would not stay here again.

Despite the friendly staff, the hotel does not provide a peaceful stay. Thin walls and poorly sealed doors fail to block noise from neighboring rooms and the hallway, while the busy street adds to the disturbance. Additionally, an unpleasant odor was coming from the bathroom pipes. The staff was polite, but the overall conditions left much to be desired. In my opinion, the rating on Booking and here is overrated.