Hotel Santo

The hotel is really nice, clean and has a very good location - the nearby streets have beautiful architecture and it was a good starting point for our personal walk tour through sights of Karlsruhe. The bathroom was exceptionally nice. And also breakfast was very nicely managed - with a really broad range of options. The receptionists were very professional, kind and helpful. They explained the parking options right away during check in: 1) there is a paid garage that is quite narrow and 2) there is also a free rooftop parking available - the receptionist opens the entryway for the car, and the rooftop parking is accesible from the second floor of the hotel, although the entrance from the roof to the hotel is not marked very well - it is kinda in the middle of the parking area (not on the sides). We also visited the hotel bar, having received the 50% off your first drink voucher that comes with each booking (per person). The hotel bar was very nicely furnished, and the staff seemed very knowledgeable about the drinks and service was good.

Stayed here after a trip at another hotel with no air con. The ac was great and the room comfortable. It was also a nice walk from the train station on a tree covered street. Check in was easy and WiFi was strong and I could use it for work. The staff there was excellent and helpful as I arranged travel to the office I was visiting. Walking distance to the city center. Rooms were nice enough, bed was comfortable, lots of light and a nice work station with comfortable chair. It was over 4 stars. The hotel has over 1000 reviews.

We were a group of four people at the hotel for a week, working at a venue close by. We did not feel totally welcomed by the bar staff. This is a lovely hotel, but we felt like outsiders, almost as if our euros were not as important as guests that were not staying at the hotel. Reception staff were lovely, rooms great, there was just a feeling of not being welcomed, in the bar area, we were well behaved at all times.